Account Director - United States

Insider One

2d

About The Position

As an Account Director, you will be responsible for renewals and stakeholder management.
You will work in coordination with Customer Success Managers and you will be the primary contact of the executives. Your primary responsibility will be driving renewal, creating expansion and MRR Raise opportunities, contract terms including price negotiations, and managing high-level stakeholders through all account bases. Your daily responsibilities will include sponsor nurturing, discovering all stakeholders and their needs to be matched with Insider One product suites, Business Reviews, renewal processes, contract negotiations.

Requirements

• 4+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
• Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we’ve got clients all over the world!
• Proven track record of using sales and persuasive skills.
• To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.
• To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around-the-clock support.
• Passion for testing, measuring, and improving outreach and follow-up effectiveness.
• Strong communication skills in both writing and speaking.
• High sense of responsibility and accountability.
• A strategic thinker with excellent project and time management skills.
• Experience negotiating and navigating contracts and legal discussions.
• Thrives in a fast-paced, high-growth, rapidly changing environment.
• Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
• Strong presentation skills, with a high degree of comfort with both large and small audiences and various levels of management (senior marketing executives, IT management, database administrators, and data scientists).
• Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.
• Experience in managing various stakeholder relationships to gain consensus on solutions/engagements required.

Responsibilities

• Own a portfolio of existing accounts and take responsibility for their retention and growth.
• Identify upsell and cross-sell opportunities within existing accounts.
• Proactively own renewals in accounts in cooperation with the Customer Success team.
• Succeed in a team-selling environment for maximum account penetration and coverage.
• Consistently forecast monthly and quarterly performance.
• Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise-level negotiations.
• Participate in meetings with key stakeholders, starting from onboarding kick-off to Business Review meetings.
• Discover the strategic needs and direction of the customers, setting goals and objectives with the customer that will enable the teams to drive business impact.
• Analyze stakeholder mapping and set an overall strategy to capture the right frequency in touchpoints.
• Take ownership of renewal success and strategy to achieve key commercial/contractual targets.
• Ensure Customer Success realization is achieved and recognized across key stakeholders, and reach NPS targets ensuring the best customer experience and success recognition.
• Achieve customer advocacy goals with the marketing team through success stories and testimonials.
• Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider One's product and strategic roadmap execution.

Benefits

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
• Help build the team you want to work with and enjoy rewarding referral bonuses.
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed