Technical Product Manager

Fresenius Kabi USA•Lake Zurich, IL

1d•$75,000 - $85,000•Onsite

About The Position

The Technical Product Manager provides technical service support, training, and communications to field service engineers for automated blood processing instrumentation. This position is a member of a team dedicated to total instrument serviceability, the Regional Technical Assistance Group (RTAG), with a focus on documentation, tools, parts, training, knowledge, and service cost. It is accomplished through relationships with suppliers, field service, forecast and planning, customers, and key corporate functions within Fresenius Kabi. This position requires working on-site at our Lake Zurich, IL site 5 days per week. This position does not offer visa sponsorship either now or in the future. • Salary Range: $75,000-85,000 • Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities. • Our benefits and programs are comprehensive and thoughtfully crafted to ensure our colleagues live healthy lives and have support when it matters most. Benefits offered include a 401(k) plan with company contributions, paid vacation, holiday and personal days, employee assistance program, and health benefits to include medical, prescription drug, dental and vision coverage.

Requirements

Bachelor’s Degree or Associate’s Degree in Technical, Engineering, Computer Science or similar field
2+ years medical device related Technical Product management experience or 3-5 years military technical service medical/device experience.
Strong customer service skills with project management experience
Medical device experience required
Excellent communication skills (verbal and written)
Strong analytical skills (data analysis)
Excellent technical, troubleshooting, and organizational skills
Competency with Microsoft Word, Excel, PowerPoint; SAP experience preferred
Ability to exercise independent judgment and draw accurate conclusions based on available information
Ability to multitask in a rapidly changing environment.

Responsibilities

Provide direct technical support to regional field service staff via phone, queue support, and electronic communication (Instant Messenger, email, technical web pages).
Assist with servicing, maintaining, and operating medical instruments.
Develop and maintain service documentation including service manuals and technical service bulletins.
Create and deliver instrument specific technical training.
Examine field instrument performance and develop programs to positively impact service delivery.
Provide product direction, set priorities, and assure proper performance as it pertains to a technical support center and technical product management.
Support the requirements of the field service group by directing and prioritizing the development or enhancement of tools, technical literature, parts, and software.
Manage new product releases and enhancements to determine the serviceability of the product and determine the requirements for training, test equipment, tools, spare parts, manuals, and instructions.
Adhere to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements.
Manage local demo and evaluation pool ensuring proper inventory and demo dates met on time, with properly performing devices.