Technical Product Manager, Digital Services

Production Resource Group Llc•Orlando, FL

1d•$90,000 - $100,000

About The Position

PRG is the world’s leading provider of services and solutions in entertainment and live events. Every day, we turn the creative vision of our customers into production and technical reality, deepening their connection to their audiences. What sets us apart are our people. No other company in our industry has such a deep and diverse bench of talent, working across theatre, TV, film, music, corporate events, equipment rental and more. With over 250 patents and registered trademarks, PRG is defined by innovation. And through our network of 38 offices spanning five continents, we can deliver for our customers anywhere around the globe. The Technical Product Manager (Digital Services) is an intermediate-level position that will lead or assist execution of virtual, in-person, and hybrid events. Project scopes range from show network administration, speaker ready administration, help desk, record technician, streaming technician, and more. Management of contract and union labor will also be required. The work involves considerable client and end-user contact. It is the policy of PRG to provide excellent customer service both internally and externally. Employees are expected to perform all of their duties and responsibilities in accordance with this policy at all times.

Requirements

Bachelor’s degree, or equivalent experience, with a concentration in information systems, computer science or relevant technology related fields.
Experience or demonstrated interest in audio/visual production.
Experience administrating Windows desktop and server systems.
Experience in creating and administrating scripts to accomplish tasks.
Understanding of a client-server model for distributed applications.
Basic understanding of relational databases and API interactions with third-party applications.
Fundamental understanding of network technology, including routing and switching, Wi-Fi technology, etc.
Knowledge of Internet video streaming technologies.
Well-developed soft skills including communication, conflict resolution, problem solving, and interpersonal skills.
Must be able to lift 50 lbs.

Nice To Haves

Macintosh and Linux administration experience is a plus.

Responsibilities

Primary or secondary (pending scope) on-site contact leading engineering projects.
Executes on-site (or virtual) plan as designed by lead engineer.
May be required to participate in client presentations.
Consults with and troubleshoots client’s unresolved technology issues.
Execute on-site production tasks as required and assigned.
Interfaces with account management team and PRG AOL to ensure all necessary gear is ordered and delivered.
Interface with Project Management and Account Management staff as required regarding show schedules, budgets, and other documentation needs.
Communicates as assigned relative to project status and performance.