Technical Product Analyst - Digital

LGE Community Credit Union•Headquarters, KY

About The Position

This position is responsible for digital product research and Agile-based product implementations within LGE's digital unit to drive innovation, growth, and deeper member engagement within LGE's mobile banking app and digital platforms. The Senior Digital Product Analyst will partner with business and technology teams to vision, plan, and implement modern, relevant digital experiences for CU members and staff. The ability to drive quality results, build strong relationships, and lead technical product implementations are keys to success in this role.

Requirements

Bachelor's degree in a technology related field and/or 3-5 years of banking experience in a digital analyst or technical product owner role
3+ years’ experience in banking, FinTech, or other financial services industries
Working knowledge of technical product implementations, systems integrations, SSO and API third-party integrations for digital banking and other digital technologies
Experience working with cross-functional business partners for strategic planning and product implementations, acting as the voice of the customer/member
Knowledge and passion for emerging mobile and financial technology (FinTech) trends
Excellent organizational, relationship management, and problem-solving skills
Self-starter who can make decisions individually and in a team environment
Ability to multitask and manage multiple projects from end to end
Excellent written and verbal communication skills
Dedicated to the health and advancement of members' financial lives and its communities.

Nice To Haves

Experience with mobile app and custom (or packaged) software development, project management methodologies, and product lifecycle management (PLM) practices
Experience analyzing data, writing SQL queries, and/or creating reports including infographics to assess meaning and measure success of digital products and experiences
Experience presenting technical product vision and implementation plans to business and technical audiences, including executives and c-suite level

Responsibilities

Partner with internal and external stakeholders to lead and deliver multiple digital technology implementations to accomplish LGE organizational and digital roadmap objectives, enable operational efficiencies, and deliver best-in-class member and guest digital experiences
Collaborate with line of business and technology subject matter experts (SMEs) to create vision, define/translate business requirements, determine acceptance criteria, and create implementation plans to deliver innovative digital banking products/services & experiences
Position LGE as a leader and/or a fast follower by researching, recommending, and delivering new digital banking / channel products & services that align with member’s banking needs, market demand & opportunities, and LGE strategic objectives
Responsible for leading multiple third-party systems integrations and select custom development (.NET based) projects, including management of external development teams
Develop and grow relationships with relevant third-party, digital or IT service providers to meet LGE member and staff needs and to deliver LGE strategic and operational objectives
Mentor and coach digital product analysts and digital support staff in critical digital product capabilities, product lifecycle management, and digital technology support as needed
Analyze, measure, and report on digital experiences from digital banking conversational AI information, other digital banking support inquiries, digital banking transaction data, and digital systems performance to validate success of services and recommend improvements
Create, review, and own content to educate and inform on digital banking self-service opportunities, digital banking support services, financial wellness & education through mobile and digital banking, digital banking operations, systems integration, and technical documentation including infographics for AI-based knowledge management system
Champion policies, processes and procedures for LGE’s digital, agile-based product lifecycle management (PLM) practices and LGE’s project management methodology, to successfully deliver results, manage risk, and create operational efficiencies
Provide documentation and information to support internal and external audits including any regulatory changes throughout the year for digital banking, IT, and LGE business operations
Be familiar with and follow all policies, procedures and processes which have been established to meet compliance requirements of all applicable federal and institutional regulations. These regulations include but are not limited to the Privacy Act, Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), Reg. CC and Patriot Act