Technical Product Advisor I
About The Position
Imagine yourself Contributing to a brighter, more sustainable future Thriving in a supportive team environment that inspires you to strive for excellence. At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us Reporting to the Supervisor, NA Technical Support, the Technical Advisor I will provide world-class service and support to all internal and external customers via the contact center. The Technical Advisor will be successful through mentoring and leadership within the department, and by having an advanced understanding of internal systems, products and applications, soft skills, vertical markets and sales lead identification. This position will be a part of the Service Team located onsite in Loveland, CO.
Requirements
- High School diploma is required. Associates Degree or higher is preferred.
- Electrical and mechanical aptitude
- 1-2 years experience in customer service, technical support, field service, and/or previous supervisor experience
- Demonstrated computer proficiency including MS Office.
Nice To Haves
- Experience in one or more of Hach’s key markets (drinking water, wastewater, and industrial) preferred.
- Experience with Salesforce and/or Oracle (ERP) preferred.
- Aptitude for working in Analytical Chemistry, Biology, Environment Sciences or equivalent
- Prior call center experience
Responsibilities
- Handle incoming technical and customer support questions from internal and external customers providing prompt, accurate answers.
- Identify and manage customer escalations and utilize cross-functional relationships to negotiate ‘win-win’ solutions.
- Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods.
- Act as a liaison between Technical Support and all cross-functional departments to relay Voice of Customer, (VOC), and drive continuous improvement.
- Identify sales opportunities, understand the industries, vertical markets, and products, and submit leads to drive appropriate up-sell and cross-sell opportunities to the customer.
Benefits
- Bonus/incentive pay
- A flexible work environment
- Paid holidays and a permissive paid time off policy emphasizing flexibility and trust
- Ongoing investment in your career through dedicated training, on-the-job development, and coaching
- Total rewards that support your success at work and beyond, including comprehensive health benefits, a 401(k) savings plan with employer match, and associate wellbeing programming with rewards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
