Technical Order Processing Supervisor

ASSA ABLOY • Carlstadt, NJ

13d • $90,000 - $97,500 • Onsite

About The Position

Pioneer Industries, an ASSA ABLOY brand is growing, and we’re looking for a Technical Order Processing Supervisor to join our team! This is a full-time, on-site position based out of our Carlstadt, New Jersey manufacturing facility … where precision, responsiveness, and execution matter every day in custom commercial doors and frames.

You will oversee the day‑to‑day execution of technical order processing activities, supervising a team responsible for configuring engineered‑to‑order products. Your focus will be on accuracy, workflow management, adherence to standards, and timely issue resolution within established systems and processes.
You will play a critical role in ensuring orders are processed correctly and efficiently, while escalating trends, constraints, or recurring issues to management.

Requirements

• High school diploma/GED required / Bachelor’s in Engineering, Architecture, Business, or related field preferred
• Ability to read and interpret architectural drawings and technical specifications
• Experience working with ERP/MRP systems and engineering or production documentation
• Strong attention to detail with the ability to manage multiple priorities in a fast‑paced setting
• Effective communicator who can translate technical details clearly to team members and partners
• Hands‑on, approachable leadership style with a focus on daily execution and team support

Nice To Haves

• Prior experience in metal forming, commercial construction, or engineered products manufacturing is a plus

Responsibilities

• Supervise daily work assignments, workload distribution, and schedule adherence
• Coach and support team members to meet accuracy, quality, and productivity standards
• Review and ensure orders align with architectural drawings, specifications, and production capabilities
• Serve as a first‑level escalation point for order questions, discrepancies, and customer issues
• Track key metrics related to quality, accuracy, and throughput, and report trends or risks
• Coordinate with engineering, production, sales, and customer service to resolve order‑related issues
• Support system and process improvement initiatives by identifying execution gaps and improvement opportunities
• Ensure team compliance with safety requirements, policies, and standard work practices
• Contribute to a safe, respectful, and collaborative working environment
• Maintain compliance with federal, state, local, and corporate governance policies, AADG programs and policies, and the ASSA ABLOY Code of Conduct

Benefits

• Competitive Salary
• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Discount portal
• Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees