Technical Operations Managers, AMS

Toyota North America•Plano, TX

5d•Onsite

About The Position

Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment. Technical Operations Managers, AMS Location: Plano, TX To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time. Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to grow and start your impossible with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company – delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment. Who we’re looking for The TFS Information and Digital Systems (IDS) Department is looking for a passionate and highly motivated Technical Operations Managers, AMS. Technical Operations Manager primary responsibility is a technical subject matter expert for specific domains to ensure the health of a portfolio. The Technical Operations Manager is well-educated in a DevOps methodology and has an Automation mindset. This role is to partner with the Development and Engineering organizations to facilitate and recommend and drive teams to automate manual work. This role is the conduit between development/engineering and Service Desk. This role will work closely with our key business partners, technical and production teams, and third-party vendors. A Technical Operations Manager must be motivated High-level interpersonal skills are required to motivate and influence in often challenging situations with excellent technical skills. Areas of focus are not limited to but include the following: Operational Environment Stability Performance Improvements Identifying automation opportunities for Operational work Delivering Technical expertise to Development/Engineering and Operations

Requirements

Typically possesses 5 or more years of progressive, broad-based IT experience successfully working on or supporting Business Applications.
High-level of technical and communication skills to influence and persuade others.
Must have basic coding knowledge and/or ability to create/maintain API's.
Strong written and verbal communication skills with the ability to create and present recommendations to executive management.
Ability to explain complex IT concepts in simple terms
Conceptual understandings with deep and/or broad expertise over multiple subjects within a technical field and significantly applied experience.
Expert functional expertise combined with significant organizational and industry awareness and knowledge.
Knowledge and understanding of Industry Standards or Best Practices within the Application Production Support space
Proven ability to work successfully with limited supervision

Nice To Haves

Experience in Mainframe/AS400 application support is a plus
Experience with Automation process tools

Responsibilities

Participate in Major Incident Management calls and help in resolution of high priority Incidents.
Engage the corresponding Factories for issues that need resolution at L4 level.
Participate in Problem Management in attaining countermeasures to avoid incident recurrence.
Provide Operations assessment of Factory technical deliverables
Provide Non-Functional requirements to Factories
Identify repeatable tasks and propose automation for repeatable tasks
Lead teams to ensure that the TRP is updated and particulate in TRP activities
Coordinate and execute annual Disaster Recovery testing
Review and ensure accuracy of the information in CMDB
Review and ensure accuracy of the Application Runbooks, Maintenance Manuals, etc.
Participate in Operations Assessment of Factory Technical Deliverables
Ensure proper knowledge transfer has been done for Factory Technical Deliverables
Collaborate with Factory Release Master to review and assess upcoming releases for support handover
Identify and Implement threshold for Availability and Response time to be used for application monitoring
Interface with infrastructure team on upcoming upgrades and transform them into Factory backlog
Provide Technical and SME knowledge to assigned Factories squads when required
Suggesting and implementing automation for Operational activities
Review factory adherence to the FRE checklist and gating criteria for change deployment in Pre-release review
Retrospect on past releases and provide directions for improvement for factories

Benefits

A work environment built on teamwork, flexibility, and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools and more
Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

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