Commure-posted 6 days ago
Full-time • Manager
Onsite • Mountain View, CA
251-500 employees

We are seeking a Technical Operations Manager with a strong technical background to support workflow automation and work directly with our Product and Software Engineering teams. The ideal candidate will play a key role in identifying operational inefficiencies and implementing automation solutions to streamline our processes. This role combines the responsibilities of a Software Engineer and/or Data Analyst with a deep understanding of operations, requiring the ability to interface across teams and build tools that enhance operational efficiency and effectiveness. This full-time position requires working 5 days a week in our Mountain View, CA office.

  • Workflow Automation: Collaborate with cross-functional teams to identify redundant or manual workflows and design automation solutions using tools such as Selenium, Python, and JavaScript.
  • Tooling Development: Build both front-end and back-end tools using Retool, contributing to the automation of operations and the enhancement of workflows.
  • Cross-Team Collaboration: Work directly with the Scribe and AI Quality Head to ensure the seamless integration of automation tools into existing processes.
  • Software Engineering Support: Apply software engineering principles to develop scalable and efficient automation solutions, from writing code to testing and deployment.
  • Operations Insight: Leverage your operational expertise to ensure that the tools and automation solutions built are aligned with team needs, focusing on improving overall efficiency and reducing human-heavy tasks.
  • Process Improvement: Regularly analyze and optimize processes, ensuring that automation tools evolve to meet changing operational needs.
  • Proven experience in software engineering, with a strong understanding of Python, JavaScript, and Selenium.
  • Strong analytical mindset with the ability to understand and optimize operational workflows.
  • Ability to collaborate closely with Product and Engineering teams to implement automation solutions.
  • Prior experience working in a fast-paced, collaborative environment with a mix of technical and operational challenges.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication skills with the ability to translate technical concepts to non-technical stakeholders.
  • Experience working with Retool to build both front-end and back-end solutions.
  • Familiarity with workflow automation in healthcare or AI-driven environments.
  • Experience in a similar role where both technical and operational expertise were required.
  • Experience with version control systems (e.g., Git).
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