Technical Operations Coordinator - Tampa, FL

Textron•Tampa, FL

23d

About The Position

The Technical Operations Coordinator (TOC) reports directly to the Technical Operations Manager (TOM). The TOC handles administrative duties to help prepare for incoming aircraft maintenance events and support the Technical Service Manager (TSM) throughout each event, enabling the TSM to focus on managing each project, employee training and coaching, and managing technicians on the floor to boost productivity.

Requirements

Minimum 2 years of maintenance, technical aircraft, customer service experience required
Excellent written and verbal communication skills
Working knowledge of recordkeeping and preparing maintenance schedules
Proven technical and IT skills
Good organization and time management skills
Ability to prioritize and manage time-sensitive responsibilities
Knowledge of applicable safety regulations
Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable

Responsibilities

Review project scope prior to aircraft arrival and ensure necessary documents are compiled, parts and tools are available and schedule vendor services to key milestone events in the schedule.
Provide technical support to technicians to allow them to stay billable on the aircraft. This includes the creation of Technical Publication Change Requests and the research of parts and technical guidance if not readily available.
Obtain third-party work authorizations as needed.
Follow prescribed safety and quality regulations at all times.
Pre-order parts prior to aircraft arrival.
Ensure parts are ordered and, if unavailable, added to the AOG/EOD boards.
Monitor parts availability and estimated ship dates (ESD).
Address escalations impacting customer schedules and coordinate with TAPD for solutions.
Research and/or order parts in support of technicians during maintenance, when requested.
Assist with third-party vendors and sourcing solutions, including anything sourced through TAPD.
Ensure parts and cores are returned prior to customer invoicing.
Coordinate the parts set-up process and work with TAPD to compile technical information, ensuring timely part receipt.
Respond to TAPD with additional information as needed and escalate the set-up process as necessary to meet customer schedules.
Create and manage Purchase Orders.
Create and receive vendor, service, and repair POs (parts, bottles, med air kits, life rafts, cleanings, etc.)
Create Structural Damage Reports (SDR).
Ensure timely and accurate information flow between engineering and the floor, providing additional information needed to expedite SDR.
Process supplemental aircraft orders (SAOs) with experimental for special parts orders or tooling needed to complete the SDR.
Coordinate with Tooling for special tooling needed to accomplish projects.
Locate tools within the facility and place them at the aircraft to assist technicians performing the work.
Perform and coordinate hangar organization and orderliness, ensuring tools are in the right location.
Assist with 5S projects for the shop floor.
Coordinate with tool attendants for shop needs and report tooling issues.