Technical Onboarding Specialist [Contract]

Clever • San Francisco, CA

11h

About The Position

Clever is on a mission to connect every student, worldwide, to a world of learning. With our identity platform for education, we serve 77% of U.S. schools and over 1 million K12 students internationally. As a trusted partner for schools and educators, we provide secure, seamless access to digital learning tools that empower students everywhere. Clever, a Kahoot! Company, is headquartered in San Francisco, CA, but our impact extends far beyond. Learn more about us at www.clever.com . About the Team & Opportunity Our Technical Onboarding team is dedicated to ensuring school organizations can seamlessly integrate technology into the classroom. As a Technical Onboarding Specialist, you will be the primary technical guide for school administrators as they implement Clever’s essential paid offerings, like Identity Management (IDM) and Classroom Multi-Factor Authentication (CMFA). This is a unique opportunity to solve critical security and configuration challenges for schools, ensuring that educators and students have safe, reliable access to their learning tools from day one. Dates of Contract April 7, 2026 - October 16th, 2026 How You’ll Make an Impact The problem you’ll solve: You’ll bridge the gap between purchase and product value, ensuring school administrators successfully configure and launch complex tools like IDM and CMFA. Who you’ll partner with: You will work closely with school administrators and collaborate internally with our Support, Product, and Engineering teams to escalate and resolve technical hurdles. What success looks like: Success is defined by consistently meeting service level expectations in a fast-paced, queue-based environment, holding customers accountable to onboarding milestones, and delivering a high-quality customer experience through empathetic, expert guidance. Key projects you’ll lead: You’ll manage the end-to-end onboarding journey for paid offerings, from leading initial setup calls to tracking and prioritizing complex onboarding cases.

Requirements

• 1+ years of experience in technical and customer-facing roles.
• Proven ability to simplify complex technical topics for a non-technical audience.
• Strong prioritization and organizational skills, with the ability to manage multiple calls, tickets, and internal communications in a fast-paced environment.
• Proven ability to build trust and rapport with customers through empathetic and proactive communication.
• Ability to work 40 hours a week for a 6-month duration (Target Start:).

Nice To Haves

• Experience in education or edtech, specifically working with school organizations.
• Familiarity with identity management (IDM) or multi-factor authentication (MFA) tools.
• A collaborative team player with a desire to give and receive feedback for continuous improvement.

Responsibilities

• You’ll manage the end-to-end onboarding journey for paid offerings, from leading initial setup calls to tracking and prioritizing complex onboarding cases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed