Technical Onboarding Manager

Amplify

10h • Remote

About The Position

Amplify is looking for a Technical Onboarding Manager to lead new customers from signup to successful launch. This is a customer-facing, hands-on role for someone who is technically confident in HTML and CSS (JavaScript is a plus) and enjoys working directly with Shopify merchants.

In this role, you will run live onboarding calls over Zoom, configure and customize Amplify for customer stores, and handle behind-the-scenes work to ensure customers go live smoothly. You will work closely with Product, and Engineering in a fast-paced, fully remote environment.

Requirements

• Excellent written and spoken English with confidence leading customer-facing Zoom calls
• 2+ years of hands-on experience with HTML and CSS
• JavaScript experience is a strong plus
• Experience with Shopify themes, Liquid, or e-commerce storefronts preferred
• Strong attention to detail and comfort working in live customer environments
• Customer-first mindset with patience and empathy
• Strong problem-solving skills and ability to work independently
• Ability to manage live meetings and asynchronous technical work
• Reliable internet connection and a quiet remote work environment
• Availability aligned with US business hours
• Previous experience in technical onboarding, implementation, SaaS, or e-commerce is a plus

Responsibilities

• Lead live onboarding calls with new Amplify customers via Zoom
• Own the end-to-end onboarding process from initial setup to go-live
• Implement and customize Amplify using HTML and CSS when needed
• Work directly in customer Shopify merchants to ensure correct installation and configuration
• Troubleshoot technical issues related to Amplify, Shopify, and storefront behavior
• Clearly explain technical concepts to non-technical customers
• Coordinate with Product and Engineering to resolve bugs or complex issues
• Document onboarding steps, customer configurations, and edge cases
• Identify recurring onboarding challenges and suggest process or tooling improvements
• Ensure customers feel confident, supported, and ready to launch with Amplify

Benefits

• Competitive compensation
• Fully remote work with a collaborative and supportive team
• Ownership over customer onboarding and go-live success
• Hands-on experience with Shopify and a fast-growing SaaS product
• Clear processes, training, and room to grow into senior onboarding or solutions roles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed