Technical Onboarding Architect - AECO

Autodesk•Denver, CO

About The Position

Technical Onboarding Architect – (AECO) Architecture, Engineering, Construction and Operations Autodesk Customer Success is looking for highly motivated trusted advisors to help our customers optimize their product investment and achieve measurable business outcomes. We are looking for a professional with Architectural, Civil and Construction Engineering experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with existing and future commercial customers worldwide to assist with technology adoption, solutions, and capabilities. The successful candidate will join the Technical Success team as part of our 2000+ person Customer Success organization – a fast-growing team that values professional development and rewards high performance. Technical Adoption and Success is responsible for maximizing the success of and return on investment for our commercial customers. We do this by delivering professional and customized product services that help our customers achieve their business goals while maximizing the use and adoption of our solutions. Responsibilities The Technical Onboarding Architect serves as a deployment coordinator, demonstrating both technical and program governance capabilities. A Technical Onboarding Architect helps design, build, and maintain strategic fast track onboarding services and will provide technical deployment guidance and best practices to help customers adopt Autodesk Solutions. By supporting the discovery and delivery of assisted onboarding sessions and establishing working relationships with customers, partners, and internal support teams, the successful candidate will use Autodesk Technology to help customers overcome barriers and accelerate their business outcomes.

Requirements

5 – 6 years Architecture, Civil Engineering & Construction or related field experience
Advanced knowledge of Architectural, Construction and Engineering industry needs and workflows
Bachelor's degree or equivalent experience in Architectural, Civil or Construction engineering
Expert knowledge of Autodesk Revit, Civil3D and/or Autodesk Construction Cloud in a production Environment
Additional knowledge of Autodesk Platform Solutions, Dynamo, Generative design a bonus
Proven ability to be flexible and learn quickly in a fast-paced environment
Able to manage several projects at a time, setting the right priorities
Demonstrated ability to build and maintain strong relationships with commercial customers
Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
Strong content creator for both internal and customer facing audiences
Strong communicator in English and able to build relationship at all levels
Team player who enjoys supporting and interacting with other members of a shared responsibility team

Nice To Haves

Additional knowledge of Autodesk Platform Solutions, Dynamo, Generative design a bonus

Responsibilities

Demonstrate subject matter expertise of the Autodesk AECO solutions.
Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology
Deliver technical guidance based on best practices.
Support customer discovery and delivery of assisted onboarding sessions.
Help customers reduce deployment and onboarding time.
Help customers increase Autodesk Solutions usage and consumption.
Design, Build, Maintain strategic fast track onboarding service catalog and coaching catalog to increase customer success and new product adoption
Curate and create assets to support fast track onboarding services for Architectural, Civil Engineering and Construction and Autodesk AECO Product Solutions.
Develop and update digital content adhering to the CTS standards of quality and consistency, that solves specific customer challenges
Collaborate across multiple with internal teams to drive deployment efforts with customers.