Technical Marketing Operations Manager, eero

Amazon • Seattle, WA

1d

About The Position

We are seeking an experienced Technical Marketing Operations Manager to serve as the technical and strategic owner of our Salesforce Marketing Cloud instance. This role combines hands-on operational support with strategic technical initiatives, requiring someone who can maintain day-to-day marketing operations while simultaneously building automation solutions, optimizing data models, and developing self-service analytics capabilities. This role mainly supports Marketing initiatives, and will also collaborate with business development, customer success, and operational teams on a variety of other email projects.

Requirements

• 5+ years of working directly with engineering teams experience
• 2+ years of technical product or program management experience
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience using email platforms and editing HTML
• Knowledge of data structures, data modeling, and database schema
• Experience building, executing and scaling cross-functional email and push marketing campaigns (including automated flows) from concept to completion
• Experience delivering against a large organization's long-term strategy and goals
• Experience with A/B testing, especially around audience segmentation and targeting
• 5+ years of hands-on experience with Salesforce Marketing Cloud, including Email Studio, Journey Builder, Automation Studio, and Contact Builder
• AMPscript and SSJS (Server-Side JavaScript) expertise for SFMC automation and personalization
• Proven ability to design and restructure SFMC data extensions for complex personalization
• Knowledge of email deliverability best practices, CAN-SPAM compliance, and data privacy regulations

Nice To Haves

• Salesforce Marketing Cloud certifications (Email Specialist, Consultant, or Developer)

Responsibilities

• Independently design, build, and execute targeted email campaign and lifecycle marketing programs
• Serve as the technical owner and primary administrator of the Salesforce Marketing Cloud instance
• Implement marketing automation best practices and optimize campaign workflows
• Maintain active customer journeys and ensure seamless execution across all lifecycle stages
• Build and manage email segments for targeted campaign delivery
• Identify opportunities to automate repetitive processes and build scalable solutions
• Transform strategic marketing goals into actionable, measurable technical requirements
• Serve as the bridge between marketing strategy and technical execution
• Manage expectations across cross-functional teams while balancing operational and project work
• Collaborate with Business Intelligence and data engineering teams to define audience segmentation requirements
• Leverage AWS tools and services to self-serve basic data requests and queries
• Understand database structures and data flows to troubleshoot data-related issues independently
• Design and manage ETL processes to extract, transform, and load data between systems

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed