Sr NPI Operations Program Manager, eero, eero MFG Eng & Operations WW

Amazon • San Francisco, CA

4d

About The Position

At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe.Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we're looking for you to join us in shaping the future of the connected home.

At eero, our Manufacturing+ team enables the successful delivery of quality WiFi products throughout their lifecycle. We thrive on operational excellence, driven by leaders who demonstrate a bias for action, think big, and create paths forward in challenging situations. Our success is built on data-driven decision making, proactive risk management, and the ability to make strategic trade-offs that balance quality, cost, and schedule. Through transparent communication and empathetic collaboration, we deliver tangible value across the organization while maintaining the agility needed in a fast-paced hardware environment.

As a Senior NPI Operations Program Manager in the HQMS team, you will lead up to two complex hardware development programs through new product introduction (NPI) at our contract manufacturers. The core deliverable of this role is to provide units to supply/demand planning team that meets street date requirements by driving factory execution and managing yields effectively. This role drives execution from concept through PVT, managing programs through critical development phases (Proto, EVT, DVT, PVT) before transitioning to Sustaining Operations for MP. Partner with Engineering Program Managers (EPMs) to form two-headed program leadership models, collectively owning program success from schedule and requirements through launch and channel fill.

Requirements

• 5+ years of program management or technical project management experience
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management

Nice To Haves

• Experience leading new product introduction (NPI) teams
• Experience in program or engagement management, leading other project managers to deliver a program with multiple and concurrent projects
• Experience in procurement, budgeting, forecasting, or asset management
• Experience delivering complex, data-driven recommendations to senior leaders
• Experience driving direction and alignment with cross-functional teams

Responsibilities

• Drive manufacturing readiness across all development phases while owning operations commitments and milestones
• Drive factory execution and yield management to meet channel fill requirements and street dates
• Lead manufacturing cost optimization initiatives and own risk assessment/mitigation strategies
• Coordinate with Materials NPI Program Manager on material readiness, clear-to-build (CTB) status, and risk-buy decisions to support material readiness for PVT across device, accessories, and packaging
• Drive BOM readiness and validation across all build phases, ensuring alignment with engineering changes and manufacturing requirements
• Drive program budget ownership and cost optimization initiatives across manufacturing operations
• Manage up to two concurrent programs through development phases and transition to Sustaining Operations
• Lead production line establishment and qualification through EVT, DVT, and PVT phases
• Own and drive Build Readiness Reviews (BRR) and manufacturing readiness reviews at each phase gate
• Partner with MTE team on factory test strategy implementation while owning risk and issue tracking
• Coordinate with NPI Engineer and Factory to ensure optimal factory layout, process qualification, and equipment acceptance
• Drive UPH targets and production line optimization across program budget and capabilities
• Lead complex issue resolution across the NPI cycle
• Partner with EPM to drive overall program success
• Coordinate across Manufacturing engineering, Packaging, Accessories, Hardware R&D, Quality, Marketing, Supply Chain, and Customer Experience
• Lead factory engagement and maintain strong CM relationships
• Drive resolution of technical and operational challenges
• Lead operations core team meetings and factory NPI development meetings
• Influence decisions across organizations up to Director+ leadership
• Own manufacturing test strategy development and execution
• Drive production yield improvements and cost reduction initiatives
• Manage change control process for production line modifications
• Lead CAPEX planning and implementation
• Drive strategic decisions for factory selection and UPH targets
• Deliver weekly executive program updates highlighting program status, manufacturing readiness, costs/risks, and dependencies
• Drive proactive communication and status updates across US, Taiwan, and Vietnam stakeholders
• Own cost opportunity identification and risk mitigation reporting
• Present manufacturing readiness status at phase gate reviews
• Track and report on yield, quality, and efficiency metrics
• Lead operational core team meetings and document key decisions

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed