Technical Manager

TekSynap • Springfield, VA

3h • Onsite

About The Position

We are seeking a Technical Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of events related to network communications, network utilization and availability analysis and reporting. The NOC is staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians, and handles approximately 4,000 tickets a month.

Requirements

• At least Ten (10) Plus years of experience in equivalent technical field
• A minimum of Ten (10) years’ experience in network operations.
• Routing and switching/Firewall (FW)/load balancing SME with Six (6) Plus years.
• Bachelor’s Degree in related technical field. or equivalent experience
• Background Investigation is required
• U.S. Citizen

Nice To Haves

• CCNP Routing and Switching Level III, CCDP, or CCIE

Responsibilities

• Provides oversight and guidance to team of technical professionals responsible for supporting Network infrastructure operations.
• Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements and orders.
• Provides in-depth operational analysis of the Network and recommendations for IT alternatives in support of strategic modernization efforts.
• Responsible for the management of network performance and end-to-end service quality for the Network infrastructure.
• Responsible for the review and analysis of overall end-to-end network performance to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance Indicators, and established SOPs.
• Lead and participate in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services.
• Provides support to end users, operations personnel, and Government program managers.
• Monitors and responds to hardware, software, and network problems.
• Provides the routine testing and analysis of all elements of the network facilities.
• Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.
• Troubleshoots network systems when necessary and makes improvements to the network.
• Provide and support tools enhancements.
• Perform software and security patching.

Benefits

• We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees