Technical Learning Experience Designer

Jack Henry & Associates • Allen, TX

3d • Remote

About The Position

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you. Are you passionate about technology and skilled at making complex subjects accessible to everyone? Our organization is investing heavily in critical technical skills—from AI literacy to advanced cloud specialists— and we need an innovator to design and deliver high-impact learning experiences that drive skill transformation across the organization. As a core member of the Tech Skills Team, you will specialize in using AI and automation to enhance the design and delivery of our technical curriculum. If you have a background in or strong affinity for tech and are excited by the challenge of leveraging cutting-edge tools to drive skill development at scale, this is your chance to contribute directly to our organizational transformation. This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Springfield, MO; or Monett, MO. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

Requirements

• Minimum of 18 months experience in learning experience technical design, technology implementation, AI/tool management, workflow automation, or content development in a technical or learning environment.
• AI/Productivity Tool Experience: Direct experience applying AI tools (e.g., generative AI, LLMs) to enhance productivity or used for content creation in a technical or learning context.
• Technical Aptitude: A strong interest in or foundational knowledge of critical technical domains (e.g., software development lifecycle, cloud technologies, data analytics).
• Skills: Demonstrated ability to work under moderate supervision, contribute to project initiatives, and assist with data collection and analysis.

Nice To Haves

• Education: Bachelor's degree.
• Data Analysis Skills: Ability to collect, interpret, and present learning data from various sources to drive improvements in learning design and delivery (experience with Tableau, Power BI, or standards such as xAPI is a plus).
• Advanced AI Integration: Practical knowledge of how to integrate AI agents or automation into learning workflows for personalized or scaled delivery.
• Portfolio: A portfolio showing examples of instructional design for technical or complex subject matter.

Responsibilities

• Design Technical Learning Journeys: Apply instructional design principles (with guidance) to create engaging, high-impact learning paths focused on critical technical skills (e.g., specific cloud platforms, advanced programming languages, etc.).
• AI/Automation in Learning: Assist in designing and developing learning experiences that are delivered or enhanced using AI tools and automation—think personalized coaching prompts or automated content curation.
• Prototype New Tools: Contribute to prototyping and implementing new EdTech, focusing on tools that can specifically accelerate technical skill acquisition.
• Research Emerging Tech: Help research and evaluate emerging technologies in the learning and development space, specifically those relevant to technical training and skill validation.
• Tech Learning Library Management: Support the management and optimization of our extensive library of tech learning licenses and platforms (LinkedIn Learning, Pluralsight, Google Skills).
• Engagement Reporting: Collect, organize, and analyze learning engagement data (completions, usage rates, skill lift) to report on the effectiveness and ROI of our technical learning investments. Collaborate closely with subject matter experts, L&D Specialists, and other stakeholders to share findings and support the adoption of new learning solutions.
• Perform other duties as assigned to support team initiatives and Talent Development events and enhance learning experiences across Jack Henry.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees