Technical Instructor 3

Lam Research • Tualatin, OR

1d

About The Position

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. Provides technical training to customer technicians who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Successful training of customer and Lam technicians will result in increased product availability for production and follow-on business for Lam equipment. Provides training to customer/users where the product is highly technical or sophisticated in nature while also serving as the face of Lam to numerous customer and Lam employees.

Requirements

• Minimum of 5 years of related experience with a Bachelor’s degree or equivalent or 3 years and a Master’s degree

Nice To Haves

• Experience working with Lam Deposition systems tools
• Experience with PECVD systems
• Experience working in a customer Fab
• Experience teaching in the semiconductor industry

Responsibilities

• Conducts technical training courses for customers and/or employees in the use of complex situations for multiple products, in the Technical Training Center.
• Interacts with customer and functional organizations to develop specifications for content of courses for Deposition products.
• Prepares lesson plans from engineering documentation, field service requirements or software documentation.
• Works with engineering, technical support and manufacturing to ensure that course material reflects current product features.
• Instructs participants in classroom lectures, customer Fab sessions and laboratory sessions.
• Follows up to determine applicability of course material.
• You will be responsible for performing training on Lam Deposition systems.
• The training will consist of Lam standard procedures.
• Must be open to travel, approximately 5%.

Benefits

• At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level