Technical Inside Sales Specialist - Entry Level

HYDAC TECHNOLOGY CORPORATION•Bethlehem, PA

4d•Onsite

About The Position

HYDAC is a family-owned and operated business with a vibrant and rewarding working environment for our employees across the country. Our goal is to provide quality products, components and services that meet our customer expectations while being committed to the protection and preservation of our environment. HYDAC’s passionate team designs and manufactures a comprehensive line of innovative and reliable solutions optimized any demand our customers require. The Technical Inside Sales Specialist is responsible for providing technical support (application and product), pricing and product availability to assigned region including distributors, OEM’s and the HYDAC sales team. This is an onsite position in Bethlehem, PA. You will make an impact in this role by: Tasks: Select HYDAC product via crossing over competitive products to HYDAC Determine similar products, when selected product is not available - product conversions (what product can be used instead that have more readily available) Assist customers with product selection/ configuration Assist customers with applications utilizing our products Answer product specification questions via spec sheet, catalog, or working with Product Division Communication product features and differentiation between products Work with Technical Support with the Product Divisions to answer technical questions, select products, etc. when necessary Work closely with Customer Service to assist customers with lead-time and product selection issues Assist with quote development for HYDAC sales team Communicate price and delivery when needed Assist in expediting and relay delivery status when needed Follow up and monitor leads distributed within region to Distribution or HYDAC sales Assist in supporting House Accounts within region (making virtual calls to customers) Assist in target marketing and sales efforts by making phone calls to targeted markets and customers Potentially visit customers or distributors for training or technical assistance

Requirements

Technical capability to understand and recommend product
Ability to understand and communicate technical specification from catalog or specification sheet
Ability to develop and foster customer relationships
Strong interpersonal skills including the ability to develop cross-functional relationships
Strong written and verbal communication skills including writing business correspondence
Strong organizational skills
Willingness to travel when needed
Ability to use the Internet, Project Management software, spreadsheets and word processing software
Ability to work in SAP
Ability to work independently to set daily priorities and workload
Associate or Bachelor's degree preferred
Experience or education in fluid power, mechanical engineering, or mechatronics
Technical support experience preferred

Nice To Haves

Technical support experience preferred

Responsibilities

Select HYDAC product via crossing over competitive products to HYDAC
Determine similar products, when selected product is not available - product conversions (what product can be used instead that have more readily available)
Assist customers with product selection/ configuration
Assist customers with applications utilizing our products
Answer product specification questions via spec sheet, catalog, or working with Product Division
Communication product features and differentiation between products
Work with Technical Support with the Product Divisions to answer technical questions, select products, etc. when necessary
Work closely with Customer Service to assist customers with lead-time and product selection issues
Assist with quote development for HYDAC sales team
Communicate price and delivery when needed
Assist in expediting and relay delivery status when needed
Follow up and monitor leads distributed within region to Distribution or HYDAC sales
Assist in supporting House Accounts within region (making virtual calls to customers)
Assist in target marketing and sales efforts by making phone calls to targeted markets and customers
Potentially visit customers or distributors for training or technical assistance