Technical Inside Sales Specialist

FCX Performance•Elk Grove, IL

24d•$29 - $33•Onsite

About The Position

FCX Performance is an Applied Industrial Technologies Company and a leading process flow control company. As a Technical Inside Sales Specialist with FCX Performance/Simone, you will provide customer service expertise on a technical level. You’ll spend your time interacting with your customers in determining their process flow control and instrumentation needs, while providing solutions to meet those needs. You will have a direct impact on customer satisfaction, retention and sales results! In addition to competitive pay and all the benefits you’d expect from an industry leader ( 401K with company match, insurance, time off, employee assistance, tuition reimbursement, etc .) you will also enjoy: A LASTING CAREER – Career paths are available in sales, management, and operations throughout the country Professional development and training Team oriented company culture where it’s called work for a reason but have fun in the process Join a local team with company backing

Requirements

Able to operate standard office equipment, namely computer, multi-line VoIP phone system, printer/copier/scanner and other equipment as needed.
Must be able to sit for long periods of time while viewing computer screen.
Previous experience with Prophet21 (P21) or similar CRM/ERP systems.
Bachelor’s Degree required, preferably in Industrial Distribution, Engineering & Management, Mechanical, or Industrial Engineering; equivalent experience may be substituted for degree requirement
5+ years’ experience in an Customer Service/Application Engineer role with an Industrial Distributor preferred
Previous experience with Process Flow Control equipment required
Valves (Control, Ball, Butterfly, Gate, etc.), Instrumentation, Actuators, and Hoses strongly desired

Responsibilities

Provide customer service expertise.
Sell, recommend products on a technical level.
Able to meet with customers, and others internally to sell flow control and heat tracing products.
Use sales tactics, Customer Service Advice, and Product Expertise to enhance overall sales environment.
Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
Maintains responsibility of orders from quotation to collection:
Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software.
Responds to customer inquiries.
Processes customers’ orders and send order acknowledgements.
Review customer purchase orders for special conditions/documentation
Checks availability and verifies ship dates.
Increases order size by suggesting related items, explaining features, and checking customer’s buying history.
Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner.
Locates product and creates purchase orders.
Follows-up with vendors to ensure timely delivery.
Promotes and maintains effective working relationships with suppliers and customers
Negotiates pricing and delivery with vendors when necessary.
Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.)
Achieves and maintains rapport with customers and works to give them the best possible service. This is done through a combination of problem solving skills, attention to detail, and developing a friendly but professional relationship with customers.
Maximizes gross margin by providing superior service, problem solving, and technical expertise.
Resolves customer issues such as warranty claims, product returns, credit and collection, and other customer service issues.
Other duties as assigned by Management.