Technical Inside Sales Associate

Flow Control Group • Charlotte, NC

2d • Onsite

About The Position

The Technical Inside Sales Representative will be responsible for providing exceptional service to our valued clients. In addition, you will recommend technical solutions to a varied industrial customer base, support outside sales, and generate complex quotes.

Requirements

• Strong customer-service focus with a passion to exceed customer expectations
• Ability to address concerns and communicate clearly and efficiently
• Convey a positive, customer-friendly disposition
• Handle and resolve challenging problems
• Strong organizational, communication, attention to detail, and time management skills
• Establish priorities, work independently, and proceed with objectives with minimal supervision
• Strong mechanical aptitude
• High energy, drive, and sense of responsibility

Nice To Haves

• Bachelor’s Degree in Business or Engineering
• Strong mechanical aptitude
• Experience in customer service

Responsibilities

• Maintain and cultivate positive customer relationships
• Provide price and availability on any standard or specialty items directly to customers
• Develop and recommend value-added solutions for customer applications
• Take and solicit orders from customers over the phone and via e-mail
• Process orders, via order entry system, from our stock or directly source from suppliers
• Expedite orders and maintain contact with customers and suppliers.
• Follow up on orders to ensure critical deliveries.
• Resolve any order problems related to delivery or paperwork issues directly with the customer and suppliers.
• Handle all inquiries/contacts professionally.
• Work in concert with our outside sales team; funnel leads/opportunities to the sales team
• Resolve product issues or determine product needs over the phone or via e-mail

Benefits

• Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
• Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
• Training: FCG University learning and training platform available to all employees offering over 80k courses.
• Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level