Technical Infrastructure Program Manager, Network Engineering

Amazon • Seattle, WA

5h

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

Network Engineering is seeking a Technical Infrastructure Program Manager (TIPM)
to help us continue to build the largest network in the world. This role offers
endless opportunities to work on latest technologies and solve complex technical
challenges on the forefront of Global Cloud Computing.

As a TIPM, you will lead complex, multi-disciplinary networking projects with
the opportunity to shape, define & deliver new methods of delivering technology
solutions at scale. You will be responsible for end to end delivery of network
infrastructure changes and upgrades across Amazon Data Centers. You will manage
our cross-functional projects, working with all organizational levels and groups
including network operations, network engineering, infrastructure engineering &
internal project management teams, as well as external vendors.

You must have excellent Program Management skills, the ability to identify and
mitigate risks, and remove blockers whilst applying critical thinking to develop
paths to success. Excellent written and verbal communication skills are
essential as you will be responsible to communicating with a variety of teams
and partners as well as senior leadership. You must have a proven track record
of successful project management & show the ability to deliver effectively with
compressed timelines while dealing with ambiguity. You must possess a working
knowledge of networking and data center technologies.

Meeting with project teams to ensure progress and delivery timelines meet or
exceed the need-by-date. Planning future projects, coordinating design and
requirements discussions and driving commitment from stakeholder teams to ensure
project are started and finish on time. Reviewing processes and mechanisms for
improvement opportunities and driving improvement initiatives at the team and
org level.

We are the center of excellence for end-to-end management of networking programs
to support AWS New Regions, New AZ's, and LZ's builds. We plan and manage all
networking deliverables throughout the project lifecycle including design, scope
definition, procurement, scheduling, monitoring and ensuring the execution of
work, tracking and reporting project status, risks, issues and change requests.
We collaborate with our customers and partners to create and improve repeatable
processes to continually reduce cycle-time and cost, and improve quality
standards.

Requirements

• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Experience with varying scenarios of infrastructure builds
• Bachelor's degree in Information Technology, Computer Science, Engineering or related fields
• 5+ years of technical infrastructure management experience
• 5+ years of data center, network engineering, and/or systems engineering experience

Nice To Haves

• Project Management Professional (PMP) or equivalent certification
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Experience with AWS, networks and operating systems
• Experience in managing multiple, competing priorities simultaneously
• Experience in hands-on work managing complex technology projects

Responsibilities

• Program manager, monitor the network infrastructure builds health, customer demand, anticipate risks, resolve issues and initiate corrective action as appropriate.
• Work with stakeholders (networking engineers/tech program managers/senior management) to define requirements and processes.
• Manage the dependencies and the interfaces between projects and negotiate the trade-offs as needed.
• You actively participate in the hiring process as well as mentor others - improving their skills and ability to get things done.Manage multiple competing cross-organizational projects/programs simultaneously
• Interact with engineers, technicians, project managers and senior management on a daily basis
• Analyze, interpret and visualize data, with Redshift, Oracle, Tableau, QuickSight, Redshift, and other BI management and visualization tools.
• Create predictable process paths and Drive automation initiatives, and drive simplification efforts in engineering and project/program management and architectures to unblock innovation

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level