Technical Solution Analyst – Network & Infrastructure

Miratech

2d • Remote

About The Position

We are looking for a Technical Solution Analyst to transform fragmented technical information into a validated and structured baseline, produce traceable decisions, and deliver executive-ready outputs that guide the network consolidation roadmap while minimizing project risks

Requirements

• 5+ years as a Technical Solution Analyst, Business Process Analyst, or similar in IT, telecom, or managed services.
• Strong experience documenting business processes, tools, workflows, and dependencies.
• Strong skills in Visio, Excel, PowerBI, and PowerPoint.
• Able to turn messy operational input into clear, structured artifacts quickly.
• Good understanding of IT operations and service management practices, including change, incident, request, and configuration management.

Nice To Haves

• Experience in ITSM transformation, tooling consolidation, or operating model redesign.
• Familiarity with Jira Service Management, BMC, or similar platforms.
• Experience with lifecycle and end-of-support tracking.
• Exposure to compliance, audit, and control documentation

Responsibilities

• Own and maintain the baseline across ITMS, tools, operational processes, inventories, dependencies, and ownership.
• Document current and target state for – tooling landscape and integrations business processes across provisioning, support, change, and operations dependency maps across platforms, teams, vendors, and systems SOPs, runbooks, and rollback procedures
• Identify process gaps, duplication, manual workarounds, and tooling rationalization opportunities.
• Support lifecycle management across tools and platforms, including onboarding, change, refresh, end of support, and retirement planning.
• Maintain RAID log, decision log, action tracker, and requirements traceability.
• Produce concise executive dashboards on progress, blockers, risks, and next steps.
• Structure operational cost drivers such as tooling, support effort, vendor dependencies, and manual activities into analysis-ready formats.

Benefits

• Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• ForeverRemote work culture : make the most of the flexibility that comes with remote work.
• Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.
• Global impact : collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees