Technical Implementations - Vice President

JPMorgan Chase & Co.•Tampa, FL

About The Position

Are you ready to make a significant impact supporting top-tier clients in the payments industry? Join a newly formed team where your expertise will drive seamless client integrations and deliver best-in-class service. As a subject matter expert, you’ll work with highly strategic, visible clients and help shape the future of payment platforms. This is your opportunity to build lasting relationships, solve complex challenges, and contribute to the success of our most valued clients. If you thrive in a dynamic environment and are passionate about client satisfaction, we want to hear from you. As a Technical Implementation Vice President within Client Onboarding & Service Technical Implementations, you will play a pivotal role in supporting our most strategic clients through complex payment platform integrations. You will be part of a collaborative team dedicated to delivering exceptional service and ensuring long-term client retention. Your technical expertise and consultative approach will help us maintain our reputation for excellence and innovation. Together, we will drive successful outcomes and create value for our clients and our firm.

Requirements

5+ years of experience in the payments industry (Singapore requirement)
Expertise in Stratus or Tandem Payment Platform
Proven experience managing successful certifications for complex clients or projects
Strong technical consulting, troubleshooting, and analytical skills
Ability to comprehend complex client requirements and technical specifications
Professional verbal and written communication skills with attention to detail
Effective organizational skills, including prioritization and case documentation
Ability to interact with all levels of management, including senior executives
Proficiency with Microsoft Visio, PowerPoint, and Excel

Nice To Haves

EMV certification expertise
Experience with Core transaction processing platforms (Stratus, Tandem, Orbital Gateway)
Formal project management training or exposure to project management concepts
Advanced understanding of networking and connectivity protocols
Gateway knowledge in addition to Stratus or Tandem platforms
Strong internal network and ability to leverage resources for problem resolution
Demonstrated progressive personal development

Responsibilities

Serve as a subject matter expert on Stratus or Tandem Payment Platform for complex client integrations
Manage the end-to-end certification process for assigned clients
Deliver prompt, accurate, and high-quality technical support to top revenue-generating clients
Build and maintain strong relationships with clients and internal partners
Lead discussions and navigate sensitive topics with senior-level executives
Participate in scheduled go-live activities, including outside standard business hours as needed
Provide after-hours support for client emergencies related to certification and testing
Collaborate with partner teams to evolve processes, metrics, and workflows
Track and manage issues, ensuring effective communication with senior management
Contribute to special projects supporting top-tier clients in Merchant Services
Demonstrate ownership and drive issues to resolution with a client-focused mindset

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process.

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