Technical Implementation PM I

Paymentus (NYSE: PAY)•Dallas, TX

35d

About The Position

The Technical Implementation Manager will be responsible for collaborating with cross-functional teams to drive implementations forward and adhere to deliverable deadlines. This position serves as the key resource for clients during the implementation process...

Requirements

Candidates must exhibit experience in a client-facing role, leading a multi-position team, and implementing successful project plans with a focus on client support.
Proven working experience in implementations.
Candidates must demonstrate solid business background experience and experience in implementations, alongside excellent professional written and verbal communication skills while communicating with client managers, directors, and VPs.
Strong interpersonal skills, core values, including a positive attitude, balance, creativity, determination, and teamwork are vital.
Proven experience as a self-starter is an added advantage with the capability to identify the need for and develop processes and materials.

Nice To Haves

Familiarity with Smart Sheet, Jira, and Salesforce is advantageous, but not necessary.
Knowledge of financial services or banking is a plus, but not required.

Responsibilities

Serve as the primary point of contact/driver for project completion with existing customers through implementation.
Establish processes/procedures to manage customer portfolio activity.
Become a product expert, with a strong understanding of configurations and data integration.
Work cross functionally internally to solve implementation challenges.
Demonstrate understanding of web-based applications, APIs, and data integration.
Monitor new client implementations and existing client support; provide daily problem solving, coordination and leadership as required.
Actively contribute to sprint tasks
Work cross functionally internally to solve implementation challenges.
Work with the Client's technical team to smoothen up the integration.
POC to answer any Technical questions should they have throughout the implementation.
Partner with technical and operations resources as they develop integrated software solutions and support systems to serve the partners and clients.
Maintain ongoing reporting of partner/client status and activities.
Management of multiple complex SAAS projects and implementations
Ability to proactively troubleshoot and solve problems with limited supervision.
Fosters collaboration and positive team environment.