Implementation PM

Paymentus•Charlotte, NC

12d•Onsite

About The Position

The Implementation Project Manager will be responsible for collaborating with cross-functional teams to drive implementations forward and adhere to deliverable deadlines. This position serves as the key resource for Banking & Fintech clients during the implementation process. Essential Functions/ Responsibilities Serve as primary point of contact/driver for project completion with existing customers through implementation. Establish processes/procedures to manage customer portfolio activity. Become a product expert, with strong understanding in configurations and data integration Work cross functionally internally to solve implementation challenges Demonstrate understanding of web based applications, api's, and data integration Monitor new client implementations and existing client support; provide daily problem solving, coordination and leadership as required Partner with technical and operations resources as they develop integrated software solutions and support systems to serve the partners and clients Maintain ongoing reporting of partner/client status and activities Management of multiple complex SAAS projects and implementations Ability to proactively troubleshoot and solve problems with limited supervision Fosters collaboration and positive team environment

Requirements

Ability to work out of the Charlotte, NC full time
Bachelor’s degree or equivalent experience/project management certifications preferred
2+ years of implementing web-based solutions for clients
Background in delivering projects for external customers
Strong organizational, communications and people skills required
Ability to work independently and in a team environment
Enjoys wearing multiple hats and can be called on to play whatever role is required for the situation

Nice To Haves

Background in the Payments, Banking, E-Commerce, Finance and/or Utility industries helpful but not required

Responsibilities

Serve as primary point of contact/driver for project completion with existing customers through implementation.
Establish processes/procedures to manage customer portfolio activity.
Become a product expert, with strong understanding in configurations and data integration
Work cross functionally internally to solve implementation challenges
Demonstrate understanding of web based applications, api's, and data integration
Monitor new client implementations and existing client support; provide daily problem solving, coordination and leadership as required
Partner with technical and operations resources as they develop integrated software solutions and support systems to serve the partners and clients
Maintain ongoing reporting of partner/client status and activities
Management of multiple complex SAAS projects and implementations
Ability to proactively troubleshoot and solve problems with limited supervision
Fosters collaboration and positive team environment