Technical Implementation PM I

Paymentus•Charlotte, NC

About The Position

We are seeking a Technical Implementation Manager who will serve as a customer-facing technical resource, ensuring seamless implementation and integration of our solutions. You will play a pivotal role in guiding clients through the onboarding process, resolving technical challenges, and optimizing product configurations. As a key technical expert, you will collaborate cross-functionally to deliver high-complexity projects, troubleshoot production issues, and contribute to continuous product improvements. This role requires adaptability, problem-solving skills, and a strong technical background in programming, APIs, and databases.

Requirements

3-4 years of relevant work experience in financial services and/or payments industry
Proficiency in at least two of the following programming languages: C, C++, C#, Node.js, Java, Python, PHP
Experience with Single Sign-On (SSO) protocols (JWT, SAML).
Strong understanding of APIs (REST, SOAP) and data integration.
Hands-on experience with SQL and relational databases.
Familiarity with SFTP for secure file transfers.
Excellent problem-solving skills and the ability to work independently.
Strong communication skills to interact with both technical and non-technical stakeholders.

Nice To Haves

Exposure to Big Data technologies is a plus.

Responsibilities

Act as the primary technical point of contact for clients during implementation.
Guide customers through product configuration and data integration.
Collaborate with clients' technical teams to streamline API and SFTP integrations.
Address and resolve technical questions and challenges throughout the implementation process.
Develop a deep understanding of the product and its technical configurations.
Implement and support high-complexity projects, ensuring successful deployment.
Actively contribute to troubleshooting and resolving production issues.
Work alongside Solution Architects and Project Managers to deliver the best-fit solutions for clients.
Engage with internal teams to overcome implementation roadblocks.

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