TECHNICAL FIELD SERVICES MANAGER

Compass Group•Seattle, WA

4d•$75,000 - $90,000

About The Position

The Technical Field Services Manager as a member of the Compass ESFM group, will manage & maintain all aspects of the industrial kitchen equipment inventory at their assigned site locations. The TSM is responsible for preventative maintenance, on-demand (reactive) repair, leads and supports a team of field technicians responsible for installing, maintaining, and repairing commercial kitchen equipment across designated customer locations. This role drives organized, efficient operations by compiling/overseeing daily & weekly scheduling, coordinating service activities, validating required work-scope completion and ensuring clear, detailed & timely communication amongst technicians, clients, and internal teams. The manager provides technical guidance, drives a culture of safety and accountability, and ensures high‑quality service delivery, fostering strong customer relationships.

Requirements

Prior management of experienced technicians or leading service teams in commercial kitchen equipment service & repairs.
Strong technical troubleshooting skills with commercial kitchen equipment (hot-side and/or cold-side), including electrical, mechanical, basic plumbing, and gas-fired systems.
Proficiency with CMMS or service management software for scheduling work tracking, and inventory management.
Proven driven ability to lead, coach, and develop a field‑based team.
Excellent communication, customer service, and organizational skills.
Strong commitment to safety, quality, and operational excellence.
Valid driver's license required.
Demonstrates initiative, accountability, flexibility, resourcefulness and effective leadership.
Consistently practices ethical integrity and transparency when dealing with all constituents.
Ability to manage multiple priorities and maintain strong follow-through.
Solid knowledge of basic financial profit-loss dynamics, with equal focus on revenues, expense/labor and overhead costs to generate a profitable operation

Responsibilities

Manage, schedule, and support technicians performing installation, maintenance, and repair of commercial kitchen equipment.
Provide hands‑on technical solution-based guidance for complex service issues and ensure high‑quality workmanship.
Oversee preventive maintenance and repair activities in compliance with manufacturers guidelines, company standards, and safety requirements.
Assign and dispatch work orders and provide day-to-day leadership for the Seattle-based self-perform technician team.
Maintain and utilize the CMMS for work tracking, scheduling, inventory management, dispatching, and invoicing.
Ensure accurate and timely completion of work orders, service reports, technician timekeeping, and invoicing documentation in alignment with KPI expectations.
Coordinate with clients, internal teams, and technicians to manage service requests, parts needs, and escalations.
Determine material and manpower requirements to support efficient service delivery.
Manage & maintain all Compass assets, including purchased parts, materials, consumables, and maintain par-stock levels/ replenishment.
Monitor labor and material costs, control expenses, and support adherence to budget expectations.
Adhere to approved purchasing programs and vendor agreements.
Ensure proper care, organization, and inventory/accountability of technician tools/equipment.
Maintain service vehicles, ensuring compliance with Holman’s vehicle program and upkeep of usage/service logs.
Champion a strong culture of safety by modeling safe work practices, enforcing company safety programs and regulatory requirements, and ensuring technicians consistently follow established procedures.
Respond to urgent service needs and assist with after‑hours or high priority situations as required.
Participate in hiring, training, coaching, and performance evaluations for technicians.