TECHNICAL EXCELLENCE LEAD

Compass Group•Charlotte, NC

1d•$90,000 - $105,000

About The Position

Waveguide’s hospitality team believes in using technology to elevate the human connection by inspiring confidence in our client partners. The confidence our world-class audiovisual technology hospitality team inspires allows our clients to deliver events that drive engagement – the gold standard of any successful meeting. To do that, our hospitality team is guided by our HERO ethos, which ensures we observe, respect and reflect our clients’ unique culture back to each attendee at all meetings and events. Hospitality – Always listening Excellence – Always improving Resilience – Always flexible Ownership – Always trusted That’s where the Technical Excellence Lead comes in. The Lead’s main role is to provide technology leadership and oversight to their contract and its locations. Leads are by nature managing the unique components of the service, not the people delivering the service. The Technical Excellence Lead’s responsibility is to ensure the onsite delivery of technology standards, preventative maintenance routines, and break fix project management. Their main focus will be technology uptime in order to instill confidence in the client employees that the technology will maximize engagement in their meetings, every time. The Technical Excellence Lead will report to either the Technology Hospitality Manager or the Technology Hospitality Director. They will not be responsible for managing personnel and will not have any direct reports.

Requirements

Working knowledge of basic contract language and agreement structures
Ability to perform basic mathematics in a business environment
Ability to produce a forecast and operate within a designated budget
Ability to influence decisions by key client stakeholders using data and operational insights
Familiarity with event production roles and functions
Strong understanding of commercial/institutional technology applications and operations, including audio systems, video display technology, unified communications, digital signage, networked signal distribution and complex automation and control
Significant experience with commercial/institutional building design and construction, including understanding of common building systems (i.e. HVAC, electrical, lighting, building controls, security, etc.)
Ability to absorb business data and translate into actions with designated business outcomes
Ability to communicate clearly both verbally and in written form
Ability to absorb and understand written business communication and respond professionally and hospitably to every situation

Nice To Haves

Working knowledge of:
Commercial construction projects and phases
Construction drawings
Ability to read and apply AV line drawings
Ability to offer operational insights during the design phase of AV construction projects

Responsibilities

Develop data collection structure for preventative maintenance and equipment upkeep
Continually analyze data to identify trends or systemic concerns with integrated technology systems
Plan and execute the installation and configuration of AV equipment
Act as a technical escalation point when issues are experienced with AV and UC systems
Consult with team members and clients on complex technical event requirements
Create and manage structure to collect accurate records of installations, maintenance, and repairs
Stay up-to-date with the latest AV technologies and industry trends
Offer insights and recommendations for equipment refresh and upgrade
Manage and direct technical teams in execution of SOW
Coordinate with Technology Hospitality services teams globally
Act as the technical liaison to integrators and internal Waveguide resources
Provide project management and technical consultation
Manage AV installation and maintenance vendors
Prepare monthly reports
Maintain ticketing, logging, and asset management
Liaise with contractors and vendors
Document videoconferencing support
Provide consultation and education on presentation technology
Ensure troubleshooting and preventive maintenance documentation
Coordinate escalation of issues
Facilitate scheduled meetings
Maintain understanding of new technology
Schedule and attend client meetings as needed
Provide technical oversight to assist project teams with the deployment and verification of technology systems and associated infrastructure for new building construction and renovation projects
Take ownership of projects and the processes. Challenge ideas and find ways to improve work products and processes
Verify the deployment and proper functioning of technology systems at client locations and offsite staging facilities
Assist the project team with project delivery, including meeting preparation and participation, report writing, and general coordination
Provide regular project updates and reporting to owner. This will typically include lists of non-compliant items identifying relevant dates and responsible parties
Troubleshoot audiovisual and videoconferencing related technology