Technical Engineer, Enterprise IT

Unchained•Austin, TX

18h•Remote

About The Position

The Technical Engineer, Enterprise IT plays a key role in designing, building, and maintaining the systems that power our organization. Working cross-functionally with IT, Security, and Engineering, this role helps build internal capabilities and resolve potential issues.

Requirements

You have 3+ years of experience in information technology, with a strong understanding of IT service management frameworks and best practices
You are a self-starter who can communicate recommendations and escalate decisions as needed
You have demonstrated experience managing endpoint management solutions
You have experience with IT ticketing systems and support workflows
You have attention to detail in building out and documenting efficient processes
You are able to convey complex technical concepts to technical and non-technical stakeholders

Nice To Haves

You have experience with Git-based version control
You have experience in the financial services industry and/or a rapidly growing startup
You have experience working in the Bitcoin space

Responsibilities

Develop and maintain endpoint management and configuration systems for macOS, Windows, and iOS devices, using platforms such as Iru (fka Kandji), Intune, and/or Fleet
Collaborate with security to enforce secure configurations and to remediate vulnerabilities across endpoints
Write custom scripts (e.g. Python, Powershell, Bash) to automate IT and security tasks
Provide Tier I/Tier II technical support on complex user issues that require your expertise
Research and evaluate new technologies and configurations to satisfy evolving organizational requirements as we scale
Support knowledge management by creating and maintaining technical documentation and architectural diagrams