Technical Enablement Manager

Glean

2d • Remote

About The Position

We are seeking a highly skilled and Technical Enablement Manager to focus on the enablement of our Sales Engineers (SEs), Solutions Architects (SAs), AI Outcomes Managers (AIOMs) and Support teams. This role will be pivotal in developing and implementing technical training strategies that enhance the technical acumen and effectiveness of our technical teams, driving performance, efficiency, and productivity. If you are a strategic, detail-oriented technical professional with a passion for technical enablement, we would love to hear from you.

Requirements

• 5+ years of experience in a Solutions Architect, Solutions Engineer, Technical support, or related role
• Bachelor's degree in Computer Science, Engineering, or related field.
• Proven experience in technical training, technical enablement, or a similar role within a technical environment.
• Deep knowledge of or direct experience with LLMs/AI required.
• You have experience with cloud environments such as GCP, AWS, or Azure, and are proficient in programming languages like Python or Java.
• You are familiar with API configurations and can effectively demonstrate technical functionalities to non-technical audiences.
• Excellent written and verbal communication skills.
• Strong project management and organizational skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Proficiency in content management systems and design software.
• Deep knowledge of technical processes and customer journey mapping.
• Ability to analyze data and use it to make informed decisions.

Nice To Haves

• Experience in enablement is a plus!

Responsibilities

• Develop and execute a comprehensive technical training strategy for our SEs, SAs, AIOMs and Support team, focusing on deep technical knowledge and practical application of Glean's solutions.
• Collaborate with technical leadership to integrate advanced technical concepts into training and coaching, aligning with technical competencies.
• Partner with Field Enablement functions to introduce role-specific onboarding content, ensuring new hires are equipped to understand and communicate Glean's technical value proposition effectively.
• Implement continuous learning programs that cover areas such as advanced product features, security, integration techniques, troubleshooting, and best practices.
• Develop and maintain a library of technical enablement resources, including technical documentation, best practice guides, and case studies demonstrating Glean's impact for the SEs, SAs, AIOM, and Support teams.
• Work closely with the technical teams to understand their needs and develop content that supports their efforts in demonstrating technical value to customers.
• Partner with technical writing and the SA team to successfully train Glean’s managed implementation partners.
• Monitor and analyze the effectiveness of technical enablement initiatives and use data to optimize and drive technical effectiveness.
• Facilitate training sessions for the technical teams on effectively leveraging advanced technical concepts and tools.

Benefits

• We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals.
• When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing.
• We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager