Technical Enablement Engineer III

F5 • Seattle, WA

4d • Hybrid

About The Position

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Do you love learning about new technology and sharing knowledge with others? We are looking for a life long learner that loves to engage others in the learning journey and assist them in succeeding in their role. If this is your passion, then you are the technical trainer we are seeking! Come work at a place where innovation and collaboration come together to explore and support the most exciting missions in the world! Why is this job awesome? This role offers you the advantage to work in technical environment, collaborating with other employees and instructors, to design and deliver extraordinary technical training. It is an opportunity to assist technical employees in honing their technical expertise to help them thrive in our technical support or services organization. This opportunity is perfect for you if you want to share your knowledge by delivering content in multiple and creative ways to a world-wide audience of internal support and consulting team members.

Requirements

• Excellent verbal and written skills required with the aptitude to deliver and communicate sophisticated technical topics to internal team members.
• Experience applying adult learning principles to build an engaging and effective learning environment for your participants.
• Experience using virtual delivery tools such as Zoom, Teams, or other virtual environments.
• Capable of acquiring skills to deliver one or more technical training courses within 6 months.
• Hands-on experience with data center operations including WAN operations, Network Protocols, TCP/IP, OSI Model, operating systems, VMware or equivalent hypervisors and network hardware preferred.
• Familiar with standard concepts, practices and procedures, and tools used to isolate issue(s) within a particular product area (e.g. Access, Traffic Management, Storage, etc.)
• BS in Computer Science, Engineering, Adult Education or equivalent working experience.
• Experience in a support, consulting, training role with at least 5 years in the information technology industry is required.

Nice To Haves

• Exposure to Network Security (e.g. Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, etc) or DevOps tools is a great bonus.
• Aptitude to build written content and labs in support of upgrade, redesign, or new courses, and experience crafting technical training content is an advantage.
• Experience working in cloud‑native or service provider environments, particularly Kubernetes-based platforms, is a plus.

Responsibilities

• Deliver technical training to support engineers and consultants using both video, lectures and laboratory sessions.
• Deliver technical content to a global audience both in classroom and virtually.
• Set up the lab infrastructure to support training content delivery.
• Participate in course sits, co-teaches, audits, train-the-trainer, and other learning activities to grow technically and to improve your course delivery skills.
• Develop and update training content and labs based on targeted audience needs.
• Collaborate with multi-functional SME's to build, develop and improve our technical role-based training content.
• Test and evaluate training materials to ensure technical accuracy.
• Act as a domain specialist, to assist other instructors and course developers to ensure compelling and accurate training content.
• Adheres to and assists in updating team processes and procedures to ensure the team consistency in adhering to Quality Management System (QMS) standards and processes.
• Ensures compliance with ISO certification standards to support our outstanding support organization.

Benefits

• You may also be offered incentive compensation, bonus, restricted stock units, and benefits.
• More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits.
• F5 reserves the right to change or terminate any benefit plan without notice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees