Technical Documentation Specialist

LoanPro • Farmington, UT

3d • Hybrid

About The Position

As a Technical Documentation Specialist at LoanPro, you will play a key role in shaping how our product is understood and communicated, contribute to critical resources such as our knowledge base and developer documentation, and collaborate across teams to ensure all content is clear, precise, and effectively meets the needs of our users and stakeholders. You will develop a deep understanding of our target audience and the unique benefits our product offers. Reporting to the Technical Product Marketing Manager, this role is an exciting opportunity for a strategic thinker with a passion for writing and tech to make a significant impact at a rapidly growing company. Responsible for exemplifying excellent customer service and the company’s core values, culture, policy and procedures at all times.

Requirements

• Bachelor's degree or equivalent practical experience
• Exceptional writing and communication skills
• Strong editing and proofreading skills
• Comfortability with reading and understanding basic code snippets
• Experience using or general familiarity with APIs, databases, or programming languages
• Effective collaborator who thrives in a fast-paced environment

Responsibilities

• Write, organize, and maintain our knowledge base and developer documentation articles that explain how to use our product.
• Ensure that all content, whether internal or external, is clear, technically accurate, and appropriately tailored to meet the needs of different audience segments.
• Develop a deep understanding of our product’s functions, features, and integration capabilities.
• Work closely with product teams, sales, and customer support to gather the necessary information and insights required to develop accurate and effective content.
• An essential function of this role requires onsite work to collaborate with other team members. Remote work can be conducted at managers discretion and in accordance with company hybrid policy.
• Other duties as prescribed - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Benefits

• 80% Medical/Dental
• PTO and Holiday Schedule
• HSA and 401K Match
• Wellness Rewards and EAP

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees