Technical Director, North America

SGS•South Brunswick, NJ

About The Position

Please note the following: This position will require the employee to travel upwards of 75% of their time. The Technical Director is responsible for continuous technical improvement to ensure that new and existing methodologies are meeting the market requirements through routine review and development of existing procedures to improve the quality, efficiency, and productivity of the network. They are a subject matter expert and provide technical support across the EHS network within their areas of expertise.

Requirements

University degree in a Science related program with a strong preference in chemistry or a related field (Required)
Minimum 10 years’ experience in an environmental laboratory environment (Required)
Ability to work well with others & independently: (Required)
Able to work with technical, sales, and management staff: (Required)
Ability to coordinate and motivate a team towards a common goal: (Required)
Must be accountable, self-motivated; provide team leadership and motivation towards a common goal: (Required)
Must be creative, innovative, and task orientated: (Required)
Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment: (Required)
Works well under pressure: (Required)

Nice To Haves

15 years of experience in an environmental laboratory (Preferred)
Experience in multiple areas/departments of the laboratory (Preferred)

Responsibilities

Provides support and technical direction to Lab Managers, General Managers, and VP, Operations
Works with laboratories across the EHS network and Global Business Solutions to continuously improve lab technical capabilities and services
Develops and validate methods, work instructions, & training for laboratory in the EHS network
May be required to provide technical presentations to clients
Provides technical interpretation of client requirements at an expert level
Researches and independently develops solutions for non-routine inquiries
Assists as necessary in the preparation of price quotations, project proposals, and tender documents in a timely fashion that meets deadlines for non-routine inquires
Approves or performs method modification, development, and validation
Provides leadership and training to laboratory personnel to continuously improve quality control, quality assurance, laboratory services, and customer satisfaction
Liaises with the Operations Manager, Laboratory Supervisors, and Client Services in response to complaints involving technical aspects including non-conformances, as well as participate in internal audits
May report opinions, interpretations, evaluate and approve data for release in the final report to the customer
Operates to the highest standards of ethics, in accordance with the SGS standards of ethics and Integrity
May be assigned special or related ad hoc projects from time to time within the company
Provides mentorship to Laboratory Personnel
Provides technical guidance and support to the Management team as required for problems relating to current analytical methods
Facilitates the assurance that quality standards are being used and the most effective methods are being carried out for the analysis
From literature research and ongoing training, to work with the Management Team in staying updated on any changes in technology and methodology that may affect the business interests of the company
To direct technical investigation to resolve client complaints where necessary
To evaluate new equipment and efficiency gains of any new method development
Actively participates in training and development opportunities
Involved in special projects and LIMS implementation across the EHS network
Follows all company health, safety, and environmental policies