Technical Delivery Manager

BetMGM•Hybrid, NJ

2d•Hybrid

About The Position

The Technical Delivery Manager (Infrastructure) will be responsible for supporting the Technology Infrastructure program, which will drive efficiencies across the BetMGM business landscape to support overall business objectives. This role will be responsible for applying standardized project management methodologies and documentation procedures using tools such as Workfront, Smartsheet, Microsoft Teams, Confluence, etc. to increase visibility into Technology infrastructure initiatives. They will also maintain infrastructure budgets, and foster stakeholder engagement. The Technical Delivery Manager (Infrastructure) will be a catalyst for change in ways of working by promoting collaboration, documentation, and communication throughout the Technology Infrastructure project lifecycle. This role will work with the Senior Manager, Technical Delivery to update and maintain a Technology Infrastructure roadmap and to establish KPIs to measure the success of Technology Infrastructure project initiatives. This role will also be responsible for creating and presenting key project highlights to the Technology department, Technology Senior Leadership Team, and BetMGM Executive team via regular updates, in addition to maintaining real-time dashboards and metrics.

Requirements

Bachelor’s or advanced degree in Business or Computer Science is highly preferred
PMP certification highly desired
A combined 5+ years of experience in project/program management roles within an IT organization and experience managing day-to-day operations in an infrastructure role
Experience working with stakeholders to develop and implement infrastructure solutions
Excellent analytical and strategic thinking skills
Experience managing global cross-functional technology infrastructure projects by creating supporting project/program plans and program level tracking/reporting
Values attention to detail and understands the importance of precision in quality of work
Ability to successfully work across cultures and locations, driving team cohesion and effectiveness
Ability to work autonomously, escalating when required to remove roadblocks or hurdles
Ability to inspire via superior communication (both written and verbal) & strong interpersonal skills are required
Experience communicating and interacting with executive teams is preferred
Demonstrated ability to successfully partner with a wide range of stakeholders including vendors, regulators, partners, and third parties
Experience using tools such as Smartsheet, Microsoft Project, Trello, etc. to optimize team efficiency
Organized, adaptable, and able to tackle the challenges of working on multiple Infrastructure Technology initiatives simultaneously in a fast-paced environment
Ability to come into the office and/or travel to other locations for key meetings and workshops with stakeholders

Nice To Haves

Experience managing disaster recovery, data center decommissioning, cloud migration, or data center buildout projects is highly preferred
Experience in gaming, hospitality, retail, or similar industry preferred

Responsibilities

Apply a standardized project management methodology to ensure the successful delivery of all infrastructure initiatives abiding to time, budget, and scope requirements
Create and upkeep scope specifications and project/program plans, tracking/reporting, and communication plans
Estimate time and resource requirements and monitor milestone completion through the entirety of the project lifecycle
Develop and maintain relationships with key infrastructure stakeholders both internally and within partnered organizations in teams such as Technology, Technical Governance, Procurement, Finance, Compliance, etc.
Leverage data to create KPIs and dashboards to increase business visibility into overall Technology Infrastructure project performance
Align with Technology stakeholders on infrastructure approaches and challenge, when appropriate, to ensure solutions are aligned with BetMGM business needs, are cost-effective, and are designed optimally
Create and distribute Technology Infrastructure work products to ensure all project risks (technical, operational, and financial) are raised and escalated and an accurate project status is communicated and represented in project documentation
Serve as the first point of escalation for infrastructure project roadblocks and/or risks