Technical Delivery Manager

Papa John's • Atlanta, GA

1h

About The Position

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today! Job Summary: This Technical Delivery Manager is responsible for orchestrating enterprise-level delivery of ecommerce and marketing technology initiatives. This role sets delivery standards, guides platform architecture decisions, owns budgets and staffing, and ensures delivery KPIs are consistently met. The ideal candidate is a strategic thinker with a bias for action who can build high-performing teams and foster a culture of operational excellence. Focus Area: This role will work closely with our marketing leadership and stakeholders to understand priorities and drive execution of technology roadmaps. It has a strong concentration in CRM and Loyalty , requiring deep experience in ecommerce platforms, loyalty program technologies, and marketing technology ecosystems (e.g., CRM, CDP, personalization engines, campaign automation). The role will bridge marketing and technology to deliver seamless customer experiences and data-driven marketing capabilities. Projects You Will Work On: You will lead delivery of high-impact initiatives that shape the future of our omnichannel ecommerce and marketing technology stack. This includes: CRM & Loyalty Enablement: Implementing and integrating CRM platforms, loyalty program technologies, and customer engagement solutions. Martech Integration: Driving enhancements and new capabilities for marketing automation, personalization, and analytics platforms. Ecommerce Innovation: Delivering net-new features and critical platform upgrades to improve conversion, loyalty, and customer experience.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field.
• 5+ years of experience in technical delivery management or program management, ideally in ecommerce and marketing technology environments.
• 7+ years of work experience
• Proven experience with CRM platforms, loyalty program technologies, and familiarity with Martech tools such as Braze, Punchh, CMS platforms, DAM systems , and CDPs.
• Experience managing and mentoring teams and leading matrixed groups through influence.

Nice To Haves

• Certifications in Agile, Scrum, or PMP preferred.
• QSR experience preferred.

Responsibilities

• Delivery Leadership: Lead org-wide delivery across ecommerce and marketing technology platforms to ensure business outcomes, scalability, and performance.
• Standards & Governance: Define and implement delivery standards, governance frameworks, and tooling strategies for CRM, loyalty, and ecommerce initiatives.
• Financial Ownership: Own budgets, staffing, and delivery KPIs; monitor ROI and drive cost efficiency across marketing and commerce programs.
• Partnerships: Collaborate with marketing, product, and engineering leadership to align roadmaps, resources, and dependencies.
• Culture & Talent Development: Build leadership pipeline, coach managers, and promote an agile, high-performance delivery culture.
• Strategic Decision-Making: Drive architectural decisions and platform evolution to support business growth, personalization, and data-driven marketing.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees