Technical Delivery Manager - Service Management

Concord USA-posted 2 days ago

$70 - $90/Yr

Manager

Onsite • King of Prussia, PA

51-100 employees

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About Us Concord isn’t your typical consulting firm; we’re an execution-focused company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize product offerings through seamless integration, optimization, and activation of technology and data. We’re purpose-built, merging the industry’s top specialty companies to amplify our innovation capabilities across Analytics & AI, Data Management & Engineering, UX and Digital Experience, and Technology Strategy & Delivery. About the Role We are seeking a seasoned Technical Delivery Manager (Service Management) to lead the end-to-end delivery of Service Management and Field Service applications for one of our key clients in the energy sector. This role combines technical oversight, program leadership, and functional expertise to drive efficient service operations and enhance field technician productivity. The ideal candidate will have strong experience managing delivery teams, overseeing mobile platform implementations, and aligning solutions with enterprise service strategies and governance standards.

Lead delivery of Service Management and Field Service solutions, including work order management, scheduling, dispatching, and service request handling.
Oversee design and implementation of custom or platform-based solutions).
Drive the delivery of mobile service applications built on React Native, Kotlin ,PWA, Xamarin / .NET MAUI, integrated with relational or NoSQL databases.
Collaborate with business and technical stakeholders to define service processes, SLAs, and performance KPIs within the delivery framework.
Ensure seamless integration with enterprise systems as part of the OTC flow.
Govern adherence to established program methodologies, architecture standards, and change management protocols.
Manage multiple interdependent workstreams, ensuring technical alignment and timely delivery of service capabilities.
Provide executive-level delivery updates, highlighting progress, risks, and mitigation strategies.
Serve as a technical problem solver and escalation point for project teams, including Project Managers, Solution Architects, QA, and Developers.
Drive continuous improvement in delivery quality, field productivity, and service experience through analytics and automation.

Deep understanding of service lifecycle processes, including service requests, work order execution, scheduling, dispatch, and fulfillment.
Experience overseeing mobile-first or offline-capable technician applications across Apple, Android, or Windows platforms.
Proven ability to operate effectively in a matrixed environment, driving collaboration across business, engineering, and operations.
Strong analytical and leadership skills, with focus on delivery excellence, operational efficiency, and process compliance.
Excellent stakeholder communication, governance, and executive reporting capabilities.
Technical fluency (no coding required) with the ability to understand solution dependencies and guide delivery teams.
Must be legally authorized to work in the United States without company sponsorship now or in the future.

Familiarity with data integration, service analytics, and field productivity optimization is a plus.

Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.
Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.
Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).
Disability Insurance: Short- and long-term coverage, fully paid by the employer.
Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.
Employee Assistance Program (EAP): Access to personal and professional support resources.
Career Growth Opportunities: Pathways for advancement and skill development.
Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

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Technical Delivery Manager - Service Management

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