Technical Coordinator

TEKsystems•Chesapeake, VA

7d•$17 - $17•Remote

About The Position

This position reports to the Store Technology Manager. Provides support to the Store Technology Refresh Team and is a technical liaison to the Field Services Department. Principal Duties and Responsibilities - Primary responsibilities listed in order of importance Finances/Budgeting • Understand inventory and depreciated book values for various locations, items, and projects. • Understand budget and financial impacts of proper account coding for inventory ordering and movement. • Generate budget and forecast vs actual reporting including variance analytics for review by executive leadership. • This requires pulling and reviewing detailed data from multiple sources and understanding the driving forces behind variances. • Drive the monthly forecasting process in conjunction with business owners to provide advanced management the most up to date financial projections. Technical Responsibilities • Technical liaison for Vendors and Internal Business Partners in relation to Store Hardware • Maintains an expert working level of knowledge for the in-store network systems, components, and the associated equipment affecting store operation. This includes but is not limited to routers, switches, registers, register peripherals, pc’s, wireless equipment, and cabling. • Demonstrates ability to express technical issues effectively to all audiences, both verbally and in writing • Identifies and investigates potential in-store system failure for the purpose of developing new policies and procedures. • Participates in and coordinates research with others in the planning and evaluation of projects for the purpose of sharing information and eliminating redundancy. • Onboards external project vendors and assists with developing installation/configuration manuals. • Collaborates with IS departments for activities that require specialized system programming. • Facilitates technical training sessions to introduce, clarify, and support in-store systems projects. • Continually modifies processes and procedures for the Field Services team for daily troubleshooting. • Supports other functional areas of the IS department. Asset Management • Support equipment data accuracy for all 16,000+ stores by continuously updating based on store openings/closings, technology refreshes, renovations or other scopes affecting store inventory. • Analyze inventory levels on a weekly basis to ensure accurate distribution, and proper usage. • Update IT Store Refresh 3-year roadmap for leadership on Semi-Annual basis. • Contribute to special projects as assigned; provide asset reports to support other IT processes as requested. • Maintain familiarity with store hardware and item lifecycles for proper decision making. • Project management for Store Hardware Lifecycle including timelines, TCO and ad hoc analysis. Vendor Governance • Serve as Dollar Tree’s primary point of contact with providers of store related technology products & services. • Lead business reviews with key vendor partners; hold providers accountable to meeting contractual SLAs. • Monitor and challenge change orders for out-of-scope work. • Recommend selection of vendors after reviewing and analyzing vendor qualifications through a thorough RFP Process. Other Responsibilities • Ensure proper key performance indicators and metrics are compiled, reviewed, and adjusted as needed; monitor trends, identify areas in need of remediation, and take appropriate actions to address. • Support the daily operations of the Field Services Department by responding to user requests for ad hoc project & support analyses. • Maintain integrity and security of the systems with easily accessible and auditable recordkeeping. • Responsible for template management, business process review, simplification, and documentation • Backup on billing for maintenance services that do not require a PO. • Continually perform or assist with financially impacting analyses for identifying and analyzing profit improvement opportunities.

Requirements

Degree in Business Administration, Data Analytics, Finance, or similar field (or equivalent experience)
Proficient with MS Excel, Access, and various other Reporting Tools including ability to write queries.
Excellent Communication Skills both Verbal and Written
2 to 3 Years of POS Experience
Strong technical aptitude
Excellent analytical skills with keen diligence

Responsibilities

Understand inventory and depreciated book values for various locations, items, and projects.
Understand budget and financial impacts of proper account coding for inventory ordering and movement.
Generate budget and forecast vs actual reporting including variance analytics for review by executive leadership.
Drive the monthly forecasting process in conjunction with business owners to provide advanced management the most up to date financial projections.
Technical liaison for Vendors and Internal Business Partners in relation to Store Hardware
Maintains an expert working level of knowledge for the in-store network systems, components, and the associated equipment affecting store operation. This includes but is not limited to routers, switches, registers, register peripherals, pc’s, wireless equipment, and cabling.
Demonstrates ability to express technical issues effectively to all audiences, both verbally and in writing
Identifies and investigates potential in-store system failure for the purpose of developing new policies and procedures.
Participates in and coordinates research with others in the planning and evaluation of projects for the purpose of sharing information and eliminating redundancy.
Onboards external project vendors and assists with developing installation/configuration manuals.
Collaborates with IS departments for activities that require specialized system programming.
Facilitates technical training sessions to introduce, clarify, and support in-store systems projects.
Continually modifies processes and procedures for the Field Services team for daily troubleshooting.
Supports other functional areas of the IS department.
Support equipment data accuracy for all 16,000+ stores by continuously updating based on store openings/closings, technology refreshes, renovations or other scopes affecting store inventory.
Analyze inventory levels on a weekly basis to ensure accurate distribution, and proper usage.
Update IT Store Refresh 3-year roadmap for leadership on Semi-Annual basis.
Contribute to special projects as assigned; provide asset reports to support other IT processes as requested.
Maintain familiarity with store hardware and item lifecycles for proper decision making.
Project management for Store Hardware Lifecycle including timelines, TCO and ad hoc analysis.
Serve as Dollar Tree’s primary point of contact with providers of store related technology products & services.
Lead business reviews with key vendor partners; hold providers accountable to meeting contractual SLAs.
Monitor and challenge change orders for out-of-scope work.
Recommend selection of vendors after reviewing and analyzing vendor qualifications through a thorough RFP Process.
Ensure proper key performance indicators and metrics are compiled, reviewed, and adjusted as needed; monitor trends, identify areas in need of remediation, and take appropriate actions to address.
Support the daily operations of the Field Services Department by responding to user requests for ad hoc project & support analyses.
Maintain integrity and security of the systems with easily accessible and auditable recordkeeping.
Responsible for template management, business process review, simplification, and documentation
Backup on billing for maintenance services that do not require a PO.
Continually perform or assist with financially impacting analyses for identifying and analyzing profit improvement opportunities.