Technical Coordinator - Development Services

Town of Castle Rock•Castle Rock, CO

About The Position

This is posting will remain open continuously until filled. The Town of Castle Rock ’s future and the quality of that depend on the choices we make today. Do you want to be part of a team that make decisions that work now while preserving and protecting Castle Rock’s identity and quality of life for the future? We value teamwork , cooperation , and quality communication . We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply. Working for the Town of Castle Rock includes: The opportunity to make a difference in our community Career Advancement Programs Employee well-being program Competitive total compensation with an excellent benefits package Free membership to the MAC or Recreation Center Public Service Student Loan eligible employer

Requirements

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Bachelor’s degree in Computer Science or closely related field
Four to five (4-5) years’ related experience working directly with computer networking and hardware/software support in a technical environment; or the equivalent combination of education, training and experience.
A valid Colorado driver's license
Willingness and ability to actively demonstrate Town of Castle Rock values.
Knowledge of computer hardware and software, telephony, routers, servers and data structure.
Demonstrated ability to quickly learn new technologies and applications.
Fundamental understanding of networking.
Ability to understand and communicate mission critical technical needs of assigned department and ability to convey technical information to the customer in a non-technical and common descriptive manner.
Ability to establish and maintain effective working relationships with supervisor, fellow employees, and vendors.
Ability to work effectively independently and to collaborate as a strong team member.
Excellent time management skills including ability to effectively advance multiple projects at one time.
Ability to conduct on-site project evaluations and travel to meetings either within or outside Town limits
Ability to utilize a variety of advisory and design data and information, such as software and hardware manuals, networking manuals, technology publications, and the Internet.
Ability to work nights, weekends, and/or holidays while participating in the on-call rotation.
Working knowledge of SQL, SSRS, and Power BI, including basic querying and report creation.
Sedentary work for long periods of time
Occasional physical work including a bility to move and lift equipment weighing up to 50 lbs.
Occasional lifting, carrying, walking and standing
Occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stop, kneel, crouch or crawl
Frequent hand/eye coordination to operate personal computer and office equipment
Vision for reading, recording and interpreting information
Speech communication and hearing to maintain communication with employees and citizens
Must satisfactorily complete a criminal background check and fingerprint analysis prior to commencing employment.

Responsibilities

Serves as technical lead throughout the lifecycle of departmental projects from research through fruition, and ongoing support
Analyzes the technical requirements of departmental projects.
Troubleshoots technology problems during project implementation
Effectively communicates with customers, vendors, and technical support personnel both within and external to the Town.
Listens to and explains customer needs and complex technical issues to affected parties
Participates in and understands the implementation of complex, technical systems.
Participates with vendors and project teams in detailed discussions of technical requirements and design
Participates in vendor contract negotiations, project execution, and transition to maintenance agreements
Makes recommendations for improving the overall system goals of stability, performance, and availability within assigned department
Identifies and makes recommendations regarding solutions that provide cost savings and/or productivity enhancements to assigned department through better use of existing technology
Provides user support for department computer equipment and applications and assists in department network administration.
Performs installation, configuration, upgrades for system components and application software, troubleshooting, initial network and server support, and user instruction
Manages department helpdesk tickets through proper organization and prioritization.
Maintains standards through documentation and cross-training of other DoIT employees
Maintains upgrades for system components and application software needed
Responsible for managing virus protection, purchasing approved hardware and software, and managing relationships with partnering governmental agencies
Monitors industry direction and trends. Stays abreast of technology needs and recommends upgrades or conversions to new technology
Support A/V needs for DS Board Meetings as well as Council Meetings
Participates as part of the DoIT on-Call Rotation
Performs other duties as assigned or required
Provides support to other departments as assigned or required