Technical Consultant

Fastly • San Francisco, CA

7h • Hybrid

About The Position

The Technical Consultant is an early-career technical role supporting Fastly’s Pre-sales engineering teams. You’ll help demonstrate Fastly’s technology, assist with proof of concepts, and contribute to customer success while learning how to deliver world-class performance and security solutions.

Working directly with field Solutions Engineers, Sales teams, and clients, the primary purpose is to help accelerate sales cycles and boost win rates. A key component of this role involves utilizing technology knowledge and experience to help customers achieve their business goals.

This role demands confidence and composure, particularly when engaging customers who are Under Attack. The consultant is expected to lead the technology discussion during high-stress security incidents and confidently handle attack mitigation efforts using Fastly technology and tools.

Requirements

• Bachelor’s degree in Computer Science, Engineering, a related technical field or equivalent practical experience.
• 0–2 years of experience in a technical role (consulting, Pre-sales, technical support, or internship).
• Familiarity with Internet technologies such as TCP/IP, HTTP, DNS, and web servers.
• Eagerness to learn web performance, security, and cloud computing concepts.

Nice To Haves

• Understanding of TCP/IP and related network protocols (TCP, ARP, ICMP, DHCP, DNS, HTTP, SNMP, etc.), including knowledge of accompanying protocol/packet analysis/manipulation tools.
• Knowledge of information security protection/detection and authentication systems (e.g., firewalls, IDS, IPS, anti-virus).
• Knowledge of commonly-accepted information security principles and practices, as well as techniques attackers would use to identify vulnerabilities, gain unauthorized access, and escalate privileges.
• In-depth knowledge of current operating environments (Microsoft, Linux, & Other operating systems, and cloud providers).
• Exceptional analytical and critical thinking skills.
• Strong presentation, written, and verbal communication skills; ability to simplify complex technical topics.
• Bachelor’s degree or higher in Computer Science, Engineering, Information Security, or a related field.

Responsibilities

• Support the Solutions Engineering and Sales teams during customer evaluations, demonstrations, and trials.
• Assist in setting up and running Proofs of Concept (PoCs) to showcase Fastly’s platform capabilities.
• Help prepare and deliver technical demos, documentation, and presentations.
• Analyze customer websites and traffic patterns to identify performance and security opportunities.
• Support the creation of customer-facing materials such as value confirmation summaries and post-trial reports.
• Partner with senior consultants and engineers to understand customer goals and align Fastly’s solutions accordingly.
• Learn how to analyze customer environments to identify performance bottlenecks and potential security risks.
• Assist senior team members in reviewing web application configurations, logs, and metrics.
• Support security and threat analysis activities under guidance from experienced engineers.
• Participate in internal projects aimed at improving pre-sales tools, templates, and best practices.

Benefits

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
• We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.
• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees