Technical Community Lead
Hercules•San Francisco, CA
•$80,000 - $180,000•Hybrid
About The Position
We’re hiring a technical Community Lead to own our public forum and keep users unblocked. You are hands-on: you can debug, give architecture guidance, and jump on calls when needed. You also build scalable community systems (automation, ambassadors, events) and run the feedback loop into product/support.
Requirements
- Strong TypeScript (you can actually debug and advise)
- Strong AI skills (prompting, agent workflows, debugging AI behavior)
- Excellent written and verbal communication
- High-energy, creative, community-first
Nice To Haves
- experience running/scaling an online community
Responsibilities
- Forum ownership + support routing: ensure every thread gets answered or redirected correctly (docs, support ticket, technical escalation)
- Hands-on technical help: help users build apps, debug common issues, provide fixes/workarounds, and hop on calls to unblock
- Automation + workflows: build systems that make support fast and scalable (macros, templates, AI workflows, routing)
- Community programs: ambassadors, rewards/recognition, office hours, AMAs, hackathons
- Feedback loop: triage/categorize/summarize themes and feed them into roadmap decisions; build lightweight fixes for recurring issues when needed
Benefits
- Healthcare, vision, and dental
- User whatever AI tools you’d like (you have an unlimited AI budget)
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office
- We guarantee you will do the best work of your career here
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
