Technical Communications Sr. Specialist

Chamberlain Group•Tucson, AZ

17h•Onsite

About The Position

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. This role is within Chamberlain Group's Marketing function. The Technical Communications Sr. Specialist is responsible for creating and maintaining world-class product documentation, manuals, guides, and service documentation. A successful incumbent is expected to (i) Write and revise owner’s manuals, instruction sheets, quick-start guides, and labels according to company/department standards and (ii) Work closely with product managers, document control, and NPD Teams to implement new and revised technical publications in a timely manner.

Requirements

Associate’s degree (A.A.) from a two-year college or university
3+ years work experience with Macintosh and PC platforms.
3+ years work experience in technical writing
Exceptional writing, editing, and communication skills
Working knowledge of Flash and Dreamweaver, HTML & CSS
Knowledge of principles and practices of graphic design
Translate complex technical specs and procedures into clear, audience-appropriate language
Stay current on best practices in technical communication and documentation

Nice To Haves

Experience with localization projects and software

Responsibilities

Responsible for writing and editing content for technical publications
Develop and create owner’s manuals, instruction sheets, quick-start guides, and labels according to company/department standards
Work closely with product managers, document control, and NPD Teams to implement new and revised technical publications in a timely manner
Ensure consistency in style, tone, formatting, and structural standards across product documentation
Actively participates in keeping department on schedule and meeting objectives
Review BOMs for products
Coordinate and work with vendors to create print and digital layouts
Coordinate and work with localization software and vendors to create multi-lingual documentation
Maintain essential correspondence related to project/product development
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.