Technical Client Manager

SGS•Lincolnshire, IL

About The Position

We are SGS – the world’s leading testing, inspection, and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world. Act as a liaison between clients and the laboratory as follows: Prepare and oversee the preparation and submittal of responses for all complex and routine quotes. Work with other NAM TCMs to respond to all Requests for Proposals (RFPs)/Requests for Information (RFI). Collaborate with clients and department heads to prepare project plans. Assist in preparing protocols and project reports as needed. Provide status updates of ongoing projects. Monitor SGS activities against quote scope. Schedule teleconferences and face to face meetings as needed, run meetings, generate agendas and meeting minutes and track action items. Ensure pricelists are maintained and accurate with regards to effort required for work. Working with Lab Manager make sure that invoices are generated and sent upon completion of work. Give clients technical support and advice where needed maintain high customer satisfaction that we are the preferred service provider. Manage business related complaints relating to Service Quality from enquiry to payment received. Follow Training SOP for training and training records.

Requirements

Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science
2– 5 years’ experience working as a senior scientist in a lab environment or PhD
3-5 years’ experience working in the Pharmaceutical Industry.
1 – 3 years’ experience in a customer/client contact position
Several years’ experience in the area of pharmaceutical analysis and project management
Thorough knowledge Regulatory Affairs and Pharmaceutical development with emphasis on CMC.
Strong negotiation, communication, customer relation, and interpersonal skills
Self-starter with entrepreneurial attitude
The incumbent must be capable of multi-tasking in order to meet the required sample turn-around time and client satisfaction while working together with the Laboratory Managers on a regular basis
Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.

Nice To Haves

Experience with bio-pharmaceuticals a plus

Responsibilities

Prepare and oversee the preparation and submittal of responses for all complex and routine quotes.
Work with other NAM TCMs to respond to all Requests for Proposals (RFPs)/Requests for Information (RFI).
Collaborate with clients and department heads to prepare project plans.
Assist in preparing protocols and project reports as needed.
Provide status updates of ongoing projects.
Monitor SGS activities against quote scope.
Schedule teleconferences and face to face meetings as needed, run meetings, generate agendas and meeting minutes and track action items.
Ensure pricelists are maintained and accurate with regards to effort required for work.
Working with Lab Manager make sure that invoices are generated and sent upon completion of work.
Give clients technical support and advice where needed maintain high customer satisfaction that we are the preferred service provider.
Manage business related complaints relating to Service Quality from enquiry to payment received.
Follow Training SOP for training and training records.