Technical Client Support Specialist
About The Position
New World. New Problems. New Solutions. Edgeworth Security is a full-service security firm, specializing in Interactive Video Surveillance, Security System Integration, Executive Protection and Security Consulting Services. Our security solutions and suite of managed services leverage modern technology and automation to significantly lower theft and crime, as well as improve overall operations for our customers. Edgeworth Security takes a proactive stance on crime prevention and operational enhancement by applying artificial intelligence and military grade analytics used in our Command Center. We combine people, processes, and technology to actively secure, protect and improve the operations of our clients’ people, property, and assets. Overview: As a Support Specialist, you will be a crucial part of our technical support operations, working to ensure the security and integrity of our digital infrastructure. You will monitor our systems, identify system faults, detect potential threats, and assist in incident response, playing a pivotal role in maintaining our internal and client networking infrastructure and safeguarding our internal and client technological ecosystem.
Requirements
- 2+ years of experience in technical support and/or network support position.
- Network protocols (TCP/IP, DHCP, DNS, etc.)
- Networking and configurations (Switching, routing, firewalls)
- Windows & Linux Operating Systems
- Strong technical background with specific knowledge in servers or networking
- Strong analytical skills, initiative, and the ability to work under pressure
- Detail oriented and organized approach while working in a ticketing system
Nice To Haves
- Virtualization technologies (VMWare, Hyper-V, etc.)
- Security Applications (SentinelOne, Ironscales, Sublime, etc)
- Storage, Disaster recovery & Backup solutions (Datto, Veeam, etc.)
- Scripting knowledge and syntax (PowerShell, Python, SQL)
- Identity Provider/Multi-Factor Authentication (Duo Security, Entra ID, Okta)
- Preferred certifications include MCSA, CCNA, Security+, and/or Network+
- Bachelor’s degree in computer science, Information Security, or a related field is valued but not required
Responsibilities
- Investigate and troubleshoot networking, security equipment, and operating system errors.
- Monitor traffic, security alerts, and event logs to detect suspicious or anomalous activities.
- Utilize tools to investigate and categorize events based on their severity/impact.
- Analyze alerts and reports to identify potential incidents and vulnerabilities.
- Prepare and maintain detailed reports, documentation, and notation of actions performed.
- Collaborate to Identify opportunities to enhance monitoring and response processes.
- Contributes to the development of playbooks, procedures, training, and documentation.
Benefits
- Top-tier compensation
- Full-time, non-exempt hourly with full benefits (medical, dental, vision, life insurance/AD&D/short-term and long-term disability, 401(k) matching)
- Training & Education Assistance
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
