Technical Business Systems Analysis - Advisor I

Fiserv • Berkeley Heights, NJ

1d • Onsite

About The Position

In this Technical Systems Business Analysis role, you will translate complex business needs into clear, actionable technical requirements that guide delivery teams. You will collaborate with product owners, technology teams, and business stakeholders to design future state processes and solutions that support critical payment and merchant services. Your work will help ensure that our systems are reliable, scalable, and aligned to strategic business priorities.

Requirements

• 6+ years of experience in technical business analysis or systems analysis supporting complex, large scale technology or payment related projects.
• Experience gathering, documenting, and managing business, functional, and technical requirements throughout the software development lifecycle.
• Experience using tools such as JIRA, Confluence, Power BI, Clarity, and Microsoft Office, or similar tools, to manage requirements and project information.
• Demonstrated skills in written and verbal communication, including the ability to tailor information to technical and non technical audiences and facilitate working sessions.
• Bachelor’s degree in business, information systems, computer science, or a related field, or equivalent combination of education, related experience and/or military experience.
• 1+ years of Fiserv systems experience.

Nice To Haves

• Experience with merchant acquiring, payment processing, or other financial services domains.
• Experience supporting strategically important business processes, products, or programs in a large enterprise environment.
• Experience with business process modeling techniques and frameworks.

Responsibilities

• Analyze business needs, perform gap analysis, and identify impacts and opportunities for process and system improvement.
• Develop and document future state business architecture, business process flows, and system process flows across complex platforms.
• Lead requirement elicitation sessions with internal stakeholders, external partners, and information technology teams to capture business, functional, and technical requirements.
• Interpret and analyze functional and non functional requirements using written, visual, and verbal information, applying logical and mathematical concepts where needed.
• Create, manage, and maintain business requirements documentation aligned to each phase of the software development lifecycle.
• Use tools such as JIRA, Confluence, Power BI, Clarity, and Microsoft Office to organize, track, and communicate requirements and status.
• Support testing cycles by reviewing test scenarios and outcomes to confirm that delivered functionality aligns with documented business requirements.
• Lead knowledge sharing and training sessions to communicate requirements, process changes, and system impacts to information technology teams, product owners, and stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level