Business Systems Analysis Lead

FIS Global•Jacksonville, FL

About The Position

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS? About the team: The BOTS Solution Consultant team puts together network and voice design for our Clients. The network designs can range from backbone only connections to our datacenter to a fully managed network. We do this while providing excellent customer service for our internal & external customers. What you will be doing: Your primary role would be to ensure effective design development, Validation and support activities, to assure that our client is satisfied with high level of service in the technology domain. Work closely with members of the sales Team/Product teams and engineering teams in developing newer solutions and automation. You will gather the required and specification to understand the client requirement in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations for technology leads and project managers. Mapping customer requirements and proposing a technically viable solution or service from within the company is offering. Improving customer go-live effectiveness through domain expertise, product knowledge, requirement gathering and solution design. Own and maintain the product upgrades and continuously enhance them in line with the development of the platforms. Support implementation efforts by building in-depth expertise in solutions. Superior organizational skills working with multiple customers/Vendors and can switch context quickly throughout the day with various competing demands.

Requirements

Strong understanding and experience in network Routing, Switching, DC networking, Protocols, and solutions.
Knowledge and experience in SD-WAN Technology.
Experience with network monitoring tools, reporting and capabilities.
Knowledge in different types of circuits: MPLS, DIA, Broadband, SIP/PRI, Point to Point and Wireless solutions.
Understanding and experience in cloud solutions (AWS, Azure).
Knowledge in firewall and Products: Cisco routers, Switches, Access point.
Knowledge in Voice solution – Call manager, Cloud calling, Webex and 8X8.
Work with the technology team to aid the development of the platform roadmap.
Excellent oral communication and impeccable written communication skills.
Should be willing to continuously coordinate with clients and business development teams spread across the globe as well as teams.
Strong project management skills and a research-oriented approach

Responsibilities

Ensure effective design development, Validation and support activities
Work closely with members of the sales Team/Product teams and engineering teams in developing newer solutions and automation.
Gather the required and specification to understand the client requirement in a detailed manner and translate the same into system requirements.
Play a key role in the overall estimation of work requirements to provide the right information on project estimations for technology leads and project managers.
Mapping customer requirements and proposing a technically viable solution or service from within the company is offering.
Improving customer go-live effectiveness through domain expertise, product knowledge, requirement gathering and solution design.
Own and maintain the product upgrades and continuously enhance them in line with the development of the platforms.
Support implementation efforts by building in-depth expertise in solutions.