Technical Architect (Pre-Sales) - All Levels

Salesforce•Chicago, IL

About The Position

The Salesforce Cloud Technical Architect is a pre-sales customer-facing enterprise domain expert who applies broad technical skills, industry knowledge, and deep business acumen to support sales teams. This role involves developing Salesforce value propositions that align with customers’ business strategies for digital transformation and cloud adoption. The architect acts as a subject matter expert in areas such as business strategy, application architecture, data & information, integration, security, cloud computing, artificial intelligence, distributed platforms, mobile, and analytics. Utilizing a consultative approach, the architect understands business and technical requirements, determining which Salesforce and third-party technologies to leverage in customer-driven architectures based on product knowledge, industry experience, standard integration frameworks, and Salesforce Architecture methodologies. With a broad IT background, the Technical Architect leads discussions on change programs from both business and technical perspectives, helps sales teams develop repeatable propositions and go-to-market strategies, and contributes to the delivery of solution best practices, reference architectures, educational sessions, and industry summits for customers, partners, and internal audiences.

Requirements

Ability to understand business & IT department requirements, translate those business needs into a compelling solution, and present your recommendations to executive, technical, and business audience
Deep knowledge of enterprise software applications and their delivery
Some coding experience and a willingness to work with code (Apex, Node, Go, R, Java or C#, JavaScript, python, Ruby, etc.)
Database and data management fundamentals
Web and mobile application development and architecture
Application lifecycle management
Integration principles and tools
Enterprise data management tools and methods
Process orchestration
Principles of network, application, and information security
Strong oral, written, presentation, and interpersonal communication and relationship skills
Strategic problem solver, thought leadership and comfort communicating with executive audiences
Excellent time management skills and the ability to support multiple, concurrent projects
Lifelong learner, inquisitive, practical, and passionate about technology and sharing knowledge
Willing and able to travel domestically
Bachelor’s degree in Computer Science, MIS, Software Engineering, Electrical Engineering, Data Science, Management Information Systems, other STEM degrees or equivalent work experience
Direct experience with developing, deploying, and managing agentic AI frameworks, including proficiency with Agentforce
Proven ability to design, refine, and optimize prompts to control the behavior of generative AI models, understanding different prompting techniques (e.g., chain-of-thought, few-shot, retrieval-augmented generation (RAG))
Experience in architecting and integrating generative AI solutions into enterprise systems, including knowledge of API gateways, model management platforms, and data pipelines
Deep understanding of Salesforce Data360 for unifying, harmonizing, and activating customer data, including using Data Cloud
Advanced proficiency with Salesforce Flow for orchestrating complex business processes, especially those involving AI agents and automated workflows

Nice To Haves

Graduate study
Experience working as an architect, solution engineer, IT consultant or developer in a customer facing role that provided differentiated software technology solutions
Experience in roles that required working hands-on to build, implement, administrate, or maintain enterprise software (e.g. software engineer, implementation architect, integration architect, or similar)
Understanding of risk mitigation, compliance and security
Experience with design thinking, persona-based discovery or other innovation techniques
Proven experience in a specific field, vertical or market segment
Knowledge of the Salesforce platform, including Salesforce Certifications and/or Trailhead Superbadges
Agentic AI & Generative AI and platform desired Skills

Responsibilities

Support sales teams in developing Salesforce value propositions that align to customers’ business strategies on digital transformation and cloud adoption
Apply broad technical skills, with industry knowledge and deep business acumen
Use a consultative approach to understand business and technical requirements
Determine which Salesforce and third party technologies to leverage in customer driven architectures, based upon product knowledge, industry experience, industry standard integration frameworks and Salesforce Architecture methodologies
Lead key discussions and considerations around change programs from both a business and technical perspective
Help the sales teams develop specific, repeatable propositions and go to market strategies
Participate in the delivery of solution best practices, reference architectures, educational sessions and industry summits to existing customers, partners and to internal audiences