Technical Applications Trainer

Siemens Healthineers

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Requirements

The position requires a Bachelor’s in Medical Technology, Biological Sciences, or a related field and five (5) years of experience in the job offered or an acceptable alternate occupation.
Alternatly will accept a Master’s degree and three (3) years of experience.
The position requires experience with the following skills: Experience providing instruction to laboratory staff on standard operating procedures, workflows, and laboratory operations.
Three (3) years of experience with Siemens Chemistry and Immunoassay laboratory products, including the Atellica Solution and Advia Chemistry instruments, and associated procedures for operation, configuration, and troubleshooting.
Three (3) years of experience with Siemens Hemostasis or Hematology laboratory products including Sysmex CS2x00 instruments and associated procedures for operation, configuration, and troubleshooting.
Two (2) years of experience creating and delivering training content using Microsoft Teams, PowerPoint, Excel, and Microsoft Forms.
Two (2) years of experience delivering dynamic engaging instructor-led and virtual/remote technical training.
Two (2) years of experience evaluating training outcomes and conducting learner assessments.
Demonstrated experience communicating and gaining alignment with cross-functional teams and directly with customers.
Ability to design new course materials and implement changes as needed.

Responsibilities

Conducts individual and group technical training courses and activities for customer service employees and if needed customers.
Delivers engaging trainings to stimulate student participation during online training sessions and remains dynamic during in person delivery sessions.
Identifies customers’ needs to ensure training materials are designed to reflect NAM regional needs.
Evaluates and obtains training programs and materials from global development team or external vendors.
Collaborates with the development team to complete the development of new course materials.
Prepares training equipment, room, and resources are ready to deliver training courses.
Performs trainings, organizes and supervises trainings services for internal customers.
Continuously reviews participant feedback and modifies/revises delivery style or course materials as needed to improve student knowledge retention and application.
May provide technical support in case of complaints to improve product documentation and communication to the field and customers.
Creates impactful processes to improve efficiency, reliability, and accountability of training resources to drive positive outcomes.
20% domestic and international travel.