Technical Applications Trainer

Siemens Healthineers•Cary, NC

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Company: Siemens Healthcare Diagnostics, Inc. Location: 110 MacAlyson Ct. Cary, NC 27511 Position Title: Technical Applications Trainer Salary: $96,921 - $133,820 / year Hours: Monday – Friday, 9:00 am to 5pm Summary of Duties: Conducts individual and group technical training courses and activities for customer service employees and if needed customers. Delivers engaging trainings to stimulate student participation during online training sessions and remains dynamic during in person delivery sessions. Identifies customers’ needs to ensure training materials are designed to reflect NAM regional needs. Evaluates and obtains training programs and materials from global development team or external vendors. Collaborates with the development team to complete the development of new course materials. Prepares training equipment, room, and resources are ready to deliver training courses. Performs trainings, organizes and supervises trainings services for internal customers. Continuously reviews participant feedback and modifies/revises delivery style or course materials as needed to improve student knowledge retention and application. May provide technical support in case of complaints to improve product documentation and communication to the field and customers. Creates impactful processes to improve efficiency, reliability, and accountability of training resources to drive positive outcomes. 20% domestic and international travel. Qualifications: The position requires a Bachelor’s in Medical Technology, Biological Sciences, or a related field and five (5) years of experience in the job offered or an acceptable alternate occupation. Alternatly will accept a Master’s degree and three (3) years of experience. The position requires experience with the following skills: Experience providing instruction to laboratory staff on standard operating procedures, workflows, and laboratory operations. Three (3) years of experience with Siemens Chemistry and Immunoassay laboratory products, including the Atellica Solution and Advia Chemistry instruments, and associated procedures for operation, configuration, and troubleshooting. Three (3) years of experience with Siemens Hemostasis or Hematology laboratory products including Sysmex CS2x00 instruments and associated procedures for operation, configuration, and troubleshooting. Two (2) years of experience creating and delivering training content using Microsoft Teams, PowerPoint, Excel, and Microsoft Forms. Two (2) years of experience delivering dynamic engaging instructor-led and virtual/remote technical training. Two (2) years of experience evaluating training outcomes and conducting learner assessments. Demonstrated experience communicating and gaining alignment with cross-functional teams and directly with customers. Ability to design new course materials and implement changes as needed. Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here . Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here . Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here . If you’re unable to complete the form, you can reach out to our HR People Connect Peop le Contact Center for support at [email protected]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here . Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Requirements

The position requires a Bachelor’s in Medical Technology, Biological Sciences, or a related field and five (5) years of experience in the job offered or an acceptable alternate occupation. Alternatly will accept a Master’s degree and three (3) years of experience.
Experience providing instruction to laboratory staff on standard operating procedures, workflows, and laboratory operations.
Three (3) years of experience with Siemens Chemistry and Immunoassay laboratory products, including the Atellica Solution and Advia Chemistry instruments, and associated procedures for operation, configuration, and troubleshooting.
Three (3) years of experience with Siemens Hemostasis or Hematology laboratory products including Sysmex CS2x00 instruments and associated procedures for operation, configuration, and troubleshooting.
Two (2) years of experience creating and delivering training content using Microsoft Teams, PowerPoint, Excel, and Microsoft Forms.
Two (2) years of experience delivering dynamic engaging instructor-led and virtual/remote technical training.
Two (2) years of experience evaluating training outcomes and conducting learner assessments.
Demonstrated experience communicating and gaining alignment with cross-functional teams and directly with customers.
Ability to design new course materials and implement changes as needed.

Responsibilities

Conducts individual and group technical training courses and activities for customer service employees and if needed customers.
Delivers engaging trainings to stimulate student participation during online training sessions and remains dynamic during in person delivery sessions.
Identifies customers’ needs to ensure training materials are designed to reflect NAM regional needs.
Evaluates and obtains training programs and materials from global development team or external vendors.
Collaborates with the development team to complete the development of new course materials.
Prepares training equipment, room, and resources are ready to deliver training courses.
Performs trainings, organizes and supervises trainings services for internal customers.
Continuously reviews participant feedback and modifies/revises delivery style or course materials as needed to improve student knowledge retention and application.
May provide technical support in case of complaints to improve product documentation and communication to the field and customers.
Creates impactful processes to improve efficiency, reliability, and accountability of training resources to drive positive outcomes.
20% domestic and international travel.