Technical and Desktop Support Specialist

FBT Gibbons LLP • Louisville, KY

9h • Onsite

About The Position

FBT Gibbons is currently seeking a full-time
Technical and Desktop Support Specialist
to join our Louisville Office.
This role provides second-tier help desk support, assists with equipment setup, and helps ensure a seamless experience for internal clients.

Requirements

• Associate degree or equivalent from two-year college or technical school, or equivalent combination of education and experience.
• Minimum of two years of relevant technical and desktop support experience required. Experience supporting technology in a law firm environment is preferred.
• Candidate should have knowledge of Windows 10, Microsoft Office 365, and be familiar with or attend training on other required applications.
• Ability to lift up to 50 pounds individually, and the ability to crawl under a desk in order to service computers.
• Ability to work on call-support on a designated weekends throughout the year.
• Must have high degree of professionalism when interacting with internal and external clients.

Nice To Haves

• Experience supporting technology in a law firm environment is preferred.

Responsibilities

• Work closely with members of the Applications and Support teams to effectively resolve technical issues.
• Provide second-tier help desk support via phone, desk side and remote assistance.
• Set up hardware, printers, telephones and peripherals to ensure seamless operation.
• Track the distribution of laptops, printers, and mobile devices from the firm's loaner pools, following proper procedures to protect the firm's investment in these assets.
• Assist with daily audio-visual setups and the checkout of laptops and other equipment as requested.
• Provide expert telephone support to internal clients, troubleshooting a variety of software, hardware and network issues until resolution or escalation.
• Log internal client calls, maintain records and capture final solutions in the firm's online ticketing system.
• Route calls to the appropriate group for resolution in accordance with established escalation procedures and provide status updates to internal clients throughout the life of an incident.
• Assist with familiarizing employees with the firm’s computer systems, software, and phone system.
• Deliver high quality support in a timely manner to meet the needs of internal and external clients.

Benefits

• FBT Gibbons offers a competitive salary and a comprehensive benefits package including medical, dental, vision, life, disability, and 401k/profit sharing retirement package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree