Desktop Support Specialist

inMusic•Cumberland, RI

About The Position

The Desktop Support Specialist- RI is part of inMusic's It Department and reports directly to the IT Director. This role is responsible for supporting all end users, both local and remote, computer build-outs, ensuring users have all software they need to perform their tasks. Additionally, this role maintains user access to all files and services, inventory systems and IP phone systems, Active Directory, and O365.

Requirements

High School Diploma
1+ years of equivalent work experience
MS Suite, Windows, MS O364

Nice To Haves

Tech School or Associate Degree
TCP/IP, PBX Phone Systems, Active Directory

Responsibilities

Configure and maintain access to servers to continue to provide the users with the needed resources
Setup and maintain users computers
Quickly resolve users problems quickly and efficiently
Maintain physical network, wired and wireless network
Work with Network Engineers to maintain and repair network to limit downtime for the users
Organize and schedule upgrades and maintenance without deterring others from completing their work
Set up workstations with computers and necessary peripheral devices
Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality, install and configure appropriate software and functions according to specifications - Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and computer equipment
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages and place orders
Provide maintenance to local printers and MFPs - Configure and maintain IP phones
Onboard and Offboard company users
Setup and configure of Users in Active Directory and O365
Provision and de-provision user accounts